Special Programs and Systems Coordinator (Student Services Professional III)

Careers Listing•Fullerton, CA

1d•Onsite

About The Position

The Special Programs and Systems Coordinator works in the California State University, Fullerton Office of Admissions within the Division of Student Affairs. Under general direction, the position reports directly to the Senior Associate Director of Admissions. The coordinator supports development, recruitment, and enrollment of a qualified student body by coordinating and implementing special programs and leading the work of Student Services Professionals I and II as it relates to the Systems unit. The role evaluates academic records and admission eligibility, interprets and applies Title V of the California Education Code and University admission policies, determines eligibility for specialized programs, and monitors applicant files throughout the admission process. Programs include Transfer Success Pathways/Transfer Planner, Disney Aspire, Bring Back Titans, and other programs established through university agreements, Chancellor’s Office direction, or legislative changes. The coordinator reviews program enrollment, verifies ongoing student eligibility, follows up on discrepancies, maintains communications with enrollees, and helps students, families, counselors, and supporters navigate admissions. The position also works with university administrators, faculty, and staff, and facilitates admissions or program presentations and workshops.

Requirements

Bachelor’s degree or equivalent from an accredited four-year college or university in a related field, including or supplemented by upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution, plus three years of professional student services work in the field.
A master’s degree from an accredited college or university in Counseling, Clinical Psychology, Social Work, or a job-related field may substitute for one year of professional experience.
A doctoral degree from an accredited college or university and appropriate internship or clinical training in a relevant field may substitute for three years of required professional experience.
Ability to plan, develop, coordinate, supervise, and organize programs and activities.
Ability to interact with a diverse student population, faculty, staff, and the public.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to advise students individually and in groups on complex student-related matters.
Ability to complete assignments without detailed instructions.
Ability to establish and maintain cooperative working relationships with a variety of individuals.
Excellent verbal and written communication skills and ability to acquire knowledge of campus procedures, activities, and the overall organization.
Must satisfactorily complete a background check, including a criminal records check.

Nice To Haves

Experience in an Admissions or Registrar’s Office at a public university.
A master’s degree in a related field.
Knowledge of CSU admission requirements, policies, and procedures.
Three or more years of experience working in Undergraduate Admissions, Outreach, or College Advising.
Strong knowledge of and experience using PeopleSoft Student Administration, Cal State Apply, and OnBase.

Responsibilities

Coordinate and implement special programs in the Office of Admissions.
Lead the work of Student Services Professionals I and II relating to the Systems unit.
Evaluate academic records for admission eligibility and credit toward undergraduate and graduate degrees.
Interpret and apply Title V of the California Education Code and University admission policies.
Analyze academic records, determine eligibility for specialized programs, and monitor applicant files through the admissions process.
Coordinate programs including Transfer Success Pathways/Transfer Planner, Disney Aspire, Bring Back Titans, and future programs established through university agreements, Chancellor’s Office direction, or legislative changes.
Review program enrollment and continuously verify student eligibility; follow up when discrepancies arise.
Create and update communications and maintain interaction with program enrollees.
Communicate with students, families, counselors, and other supporters to provide timely admissions information and help them navigate the admission process.
Interact with University administrators, faculty, and staff.
Facilitate presentations and workshops about admissions or special program requirements.
Work extended hours during peak periods and/or weekends for special events as programming needs dictate.
Perform other duties as assigned.