Student Services Coordinator/Advisor 1

Washington State University•Pullman, WA

16d

About The Position

The Student Services Coordinator/Advisor 1 provides academic advising and student services to current graduate students in the Graduate School’s Programs area. The role uses knowledge of the area to analyze and process Programs of Study, transfer evaluations, and transcripts; assess academic level; respond to academic queries; and develop individual academic plans. The position devises and implements procedures and exercises independent judgment in interpreting and applying policies. It independently advises staff, students, and program personnel on enrollment and graduation processes and related policies, and helps administer academic programs supporting recruitment, retention, and graduation efforts. This is a full-time (100% FTE), permanent, overtime-eligible position with a 12-month term, located in Pullman, Washington. The listed monthly salary is $3,750–$4,200, commensurate with experience and qualifications. WSU offers paid sick and vacation leave, paid holidays, medical, dental, life and disability insurance for employees and dependents, retirement benefits, deferred compensation and optional supplemental retirement accounts, training and development, and an employee tuition waiver. The position is not eligible for work visa sponsorship and requires a background check.

Requirements

Bachelor’s degree and two years of professional work experience in student services, or a related combination of education and experience.
A Master’s degree in a related field may substitute for one year of professional work experience.
Relevant education and professional experience may be substituted for the educational requirement on a year-for-year basis.
Customer service experience.
Experience with Microsoft Office software, including Word, Excel, and Outlook.
Documented experience working effectively as a member of a team.

Nice To Haves

Prior experience with WSU forms and procedures.
Prior experience with WSU graduate programs and their academic careers.
Prior experience with MyWSU.
Demonstrated experience with written and oral customer communication skills.
Prior experience with academic advising.

Responsibilities

Provide academic advising and service to current graduate students in the Graduate School’s Programs area.
Analyze and process Programs of Study, transfer evaluations, and transcripts.
Assess students’ academic level, respond to academic queries, and develop individual academic plans.
Devise and implement procedures, and interpret and apply policies using independent judgment.
Advise staff, students, and program personnel on enrollment and graduation processes and related policies.
Help administer academic programs related to recruitment, retention, and graduation efforts.