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Retail Store Manager

AT&T•Rochester, NY
•Onsite

About The Position

The Retail Store Manager oversees all aspects of a retail store’s daily operations, including merchandising, product launches, and achieving sales objectives. The manager ensures customers receive an extraordinary experience with AT&T products and services, and may conduct outreach and promotional activities, including off-site events. The role includes coaching, developing, and managing a team of retail sales consultants to help them meet sales and service goals. AT&T provides paid training to support leadership success.

Requirements

  • Excellent communication and leadership skills.
  • Three or more years of sales and/or customer experience in telecommunications or a related industry.
  • Prior management experience.
  • Well-developed planning, analytical, and problem-solving skills.
  • Familiarity with wireless terminology, industry trends, and AT&T mobility systems.
  • Ability to collaborate with key stakeholders on initiatives beyond store walls.

Responsibilities

  • Oversee the daily operation of a retail store.
  • Manage, coach, and develop a team of retail sales consultants.
  • Ensure the team meets sales and service goals.
  • Manage merchandising and product launches.
  • Meet and exceed sales objectives.
  • Ensure customers receive an extraordinary experience with AT&T products and services.
  • Conduct outreach and promotional activities, including off-site events as needed.
  • Collaborate with key stakeholders on initiatives beyond store walls.

Benefits

  • Medical, dental, and vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid time off and holidays, including at least 23 vacation days each year and 9 company-designated holidays
  • Paid parental leave
  • Paid caregiver leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption reimbursement
  • Short- and long-term disability benefits
  • Life and accidental death insurance
  • Supplemental critical illness, accident, hospital indemnity, and group legal programs
  • Employee Assistance Programs (EAP)
  • Employee wellness programs
  • Employee discounts up to 50% off eligible AT&T mobility plans and accessories, AT&T internet (including fiber where available), and AT&T phone
  • Annual sales commissions when sales goals are met

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