General Manager

The Container Store•Natick, MA

13d

About The Position

The General Manager leads the store and is responsible for managing the values and attitudes of the people they lead to provide exceptional customer service, drive the business, and achieve business goals. The role leads a management team that includes a Visual Sales Manager, a Training Manager, and an Operations Manager. The General Manager builds effective teams, develops talent, drives engagement in collaboration with the Area Director and Store Managers, communicates with staff, area and regional directors, and customers, and leads by example on the sales floor. The position also oversees store payroll and labor planning and works to achieve payroll and sales goals. The role is based in a collaborative work environment. The Container Store describes itself as a specialty retailer of storage and organization products, offering creative, multifunctional, customizable solutions.

Requirements

At least ten years of leadership and coaching experience focused on developing and nurturing a team to achieve goals.
Experience guiding employees' career growth and development.
Strong written and oral communication skills.
Strong time management and organizational skills.
Ability to connect with customers and team members through clear, concise, compassionate communication.
A service-oriented approach and passion for selling by understanding customer needs and offering suggestions.
Eagerness to learn how technology and selling work together to provide an exceptional customer experience.

Responsibilities

Build effective teams and develop talent.
Drive engagement in collaboration with the Area Director and Store Managers.
Communicate effectively with staff, Area and Regional Directors, and customers.
Instill trust and ensure accountability.
Lead by example on the sales floor.
Identify and achieve payroll and sales goals to support store success.
Manage payroll expenses and labor plans efficiently and effectively.

Benefits

Starting pay of $80,000 to $90,000 per year.
Health insurance plans.
Dental insurance plans.
Vision insurance plans.
401(k) retirement savings plan with optional investment guidance and assistance through Fidelity.
Competitive sick pay and paid time off.
Basic life insurance for full-time associates.
Disability insurance options for full-time associates.
Accident insurance for full-time associates.
Critical illness insurance for full-time associates.
Hospital indemnity insurance for full-time associates.
Flexible spending accounts for full-time associates.
Parental leave policies for full-time associates.
Adoption and surrogacy assistance for full-time associates.
Fertility and maternity support program for full-time associates.
Paid holidays for full-time associates.
Gym membership discounts for full-time associates.
Qualified transportation benefits program for full-time associates.
Discounts on company products and services, gift cards, and pet insurance for full-time associates.
Service awards, retirement gifts, and recognition of contributions.
Employee Resource and Affinity Groups.