Assistant Store Manager

Goodwill of the Olympics and Rainier Region•Gig Harbor, WA

13d•Onsite

About The Position

Goodwill is seeking a full-time Assistant Store Manager for its Gig Harbor, Washington store, at an hourly rate of $20. The Assistant Store Manager supervises retail supervisors and hourly staff with access to the vault and/or registers, and shares responsibility for day-to-day oversight of the store to meet the needs of the store and its customers. The role includes store operations, cash handling, inventory, budgeting, hiring, loss prevention, employee support, and customer service. The position carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Employees must be able to perform the essential functions of the role with or without reasonable accommodation. Goodwill considers reasonable accommodation requests and welcomes applicants with diverse backgrounds, including people with disabilities or other disadvantages.

Requirements

High school diploma or GED.
Three years of related retail supervision or management experience, with proven incremental supervisory advancement.
Exceptional analytical, judgment, decision-making, and communication skills.
Superior coaching, leadership, and interpersonal skills, including the ability to build understanding and consensus.
Ability to read and interpret hard data and metrics; write reports and correspondence clearly and tactfully; and speak effectively to groups of customers or employees.
Ability to calculate figures and amounts, including percentages and averages, apply basic algebra to spreadsheets, and create and manage a departmental budget.
Computer comfort and knowledge, including use of a computer, mouse, keyboard, 10-key, and touchscreen; ability to navigate multiple software screens and web-based platforms.
Valid First Aid/CPR card meeting OSHA and WISHA standards, which may be obtained within 30 days of hire.
Self-motivated, resourceful, creative, and high-integrity problem solver with a positive, can-do approach and the ability to build effective working relationships.
Ability to meet the role’s physical demands, including standing, walking, handling and reaching, and lifting items of varying weights, with or without reasonable accommodation.

Responsibilities

Perform all store opening and closing procedures and responsibilities.
Maintain store audits at or above an acceptable level and ensure loss-prevention audits remain at an acceptable level.
Lead the semi-annual inventory.
Monitor safe procedures and ensure cash handling follows policy.
Oversee supply management and ordering to support smooth store operations, monitor expenses against monthly and annual budgets, and keep payroll expenses within budget.
Delegate work to appropriate employees.
Ensure employee wage requests and payroll timekeeping are up to date.
Manage employee reimbursements, petty cash, and travel-related expenses.
Ensure the building and functions are properly maintained; submit and monitor maintenance requests.
Ensure security and safety systems are working, including door locks, alarms, bank deposits, refunds, vouchers, and incident reports.
Participate in full-cycle hiring, including interviewing and onboarding retail employees according to Goodwill recruitment guidelines.
Serve as the security captain for the assigned store, working with management and Loss Prevention to protect company assets from internal and external theft.
Deliver exceptional customer service to a variety of customers.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.