Assistant Store Manager - Retail

Charta Group Inc.•Austin, TX

13d•$21 - $22•Onsite

About The Position

The Assistant Store Manager is responsible for managing and supervising areas assigned by the Store Manager and following company policies regarding customers, associates, and merchandising. The role involves learning all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are consistently met. The Assistant Store Manager maintains the guest experience and store environment to Erin Condren standards, represents the company brand, supports store performance, and helps ensure associates are scheduled, trained, coached, and supported. The position also oversees store cleanliness, safety, customer service, and merchandise presentation.

Requirements

Excellent written and verbal communication skills.
Ability to speak and read English.
High level of ethics and integrity.
Punctuality.
Knowledge of retail POS systems.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to maintain high-quality customer service.
Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
Excellent time-management and prioritization skills.
Excellent interpersonal skills.
Experience with Microsoft Office, including Word, Excel, PowerPoint, and Teams.
Ability to tolerate working in a fast-paced environment.
Ability to accurately follow specific instructions for multiple detailed processes.
Ability to work flexible hours based on business demands, including evenings, weekends, holidays, and approved overtime.

Nice To Haves

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Experience in a manufacturing environment.
Ability to perform basic mechanical applications.
Analytical skills.
Problem-solving skills.
High school diploma or GED; relevant experience may be substituted for education on a year-per-year basis.

Responsibilities

Maintain the guest experience and store environment to Erin Condren standards, representing and supporting the company brand.
Assist in analyzing store reports to evaluate controllable expenses and overall store performance.
Communicate variances from company standards to the Store Manager.
Ensure associates are properly scheduled to meet business objectives.
Maintain polite and professional communication by phone, email, and mail.
Ensure scheduling and completion of associate cleaning tasks throughout the store, including restrooms.
Maintain adherence to company safety policies and ensure the safety of associates and customers.
Treat customers, associates, and other leaders with respect.
Supervise and coach Retail Associates to provide efficient, friendly service at registers, the Customer Service desk, and sales floor.
Assist with new-hire onboarding and orientation.
Ensure merchandise is presented and organized according to company merchandising guidelines.
Perform other duties as assigned by the Manager.
Lead the entire store operation in the Store Manager’s absence.