Assistant Store Manager

Genuine Parts Company • Hartford, WI

13d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and lead it toward becoming the dominant parts supplier in the market. This role provides primary support to the Store Manager across store functions while maintaining active, customer-facing sales responsibilities.

The Assistant Store Manager oversees store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks. The role coaches team members, monitors progress, and steps in to perform tasks as needed to maintain standards, ensure coverage, and support store continuity. It is designed as a developmental pathway to becoming a Store Manager. Overtime may be scheduled based on business needs, and keyholder duties may include opening and closing the store.

Requirements

• High school diploma or equivalent.
• Experience in the automotive aftermarket service industry or automotive hobby/DIY field, or willingness to learn about automotive products and services.
• Leadership experience.
• Passion for customer care and building long-term relationships.
• Ability to thrive in a fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60 pounds in some situations.
• Customer-centric approach with both external and internal customers.

Nice To Haves

• Technical or trade school courses or degree completion.
• Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience in management at a parts store, auction, retail store, auto body/collision shop, or fast food, restaurant, or convenience store.
• ASE Certifications.
• NAPA Know How.

Responsibilities

• Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
• Actively sell and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
• Model expected behaviors, processes, and customer service standards.
• Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
• Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
• Monitor and act on store metrics, including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
• Provide leadership oversight, training, and performance management for store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist as necessary.
• Support talent development by coaching and mentoring successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED