Emerging Store Manager

Walgreens•Joliet, IL

13d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is accountable for merchandising, protecting store assets, and improving sales and profitability. The role leads and manages team members, including recruiting, hiring, training, scheduling, coaching, performance management, and discipline. It delivers a positive customer experience, handles customer complaints, and works to improve customer-service metrics across the front end and pharmacy. The Emerging Store Manager oversees store operations, cash management, bookkeeping, inventory, maintenance, safety, and compliance with company policies and applicable laws and regulations. The position analyzes store financial and performance data, develops action plans, and collaborates with the Store Manager to identify sales opportunities and implement initiatives. It may support Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The role also completes the Store Manager learning and development program and other assigned training, maintains a valid pharmacy technician license when required by the state, and communicates regularly with team members and the Store Manager.

Requirements

A bachelor’s degree with a solid academic record in any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to Store Manager if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience that includes supervising others, managing and assigning work, and experience across both front end and pharmacy.

Nice To Haves

External candidates: a business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree for internal candidates.

Responsibilities

Supervise customer service associates and designated hitters and manage the store’s front end.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protection of store assets, and improvements in sales and profitability.
Lead and manage team members, including recruitment, hiring, training, performance management, and discipline.
Engage customers and patients, resolve complaints, model customer-service practices, and improve customer-service metrics.
Coach and train team members and develop plans to improve service across the front end and pharmacy.
Assign daily activities, delegate tasks, manage shift changes and store opening and closing, approve time records and time off, and resolve scheduling conflicts.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, and team-member input to support fact-based decisions and monitor results.
Supervise cash management activities, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use store computer and technology systems and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and implement initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, provide feedback and recognition, and recommend discipline or termination when appropriate.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and other required learning, certification, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in communicating company and store strategy.
Be willing to accept promotion to a Store Manager position if offered, potentially requiring relocation, and be able to transfer to other Walgreens retail assets in the same hiring Area.