Emerging Store Manager

Walgreens•Naples, FL

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position is responsible for merchandising, protecting store assets, and improving sales and profitability. The role leads store team members through recruitment, hiring, training, performance management, and discipline. It oversees customer experience, daily store operations, cash management, inventory, facility upkeep, compliance, and team safety. It also analyzes financial and performance data, develops action plans, and collaborates with the Store Manager to identify opportunities for growth. The Emerging Store Manager supports the Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The position requires completion of the Store Manager learning and development program and assigned training. The employee must maintain a valid pharmacy technician license if required by the state, communicate regularly with team members, and assist the Store Manager with communicating company and store strategy. The role requires a flexible schedule, including extended days, evenings, and weekends, and willingness to accept a Store Manager promotion if offered, potentially involving relocation.

Requirements

Bachelor’s degree with a solid academic record; all majors are welcome; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Obtain and maintain a valid pharmacy technician license if required by the state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
For external candidates: a business major and prior retail or food-industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in operating the store and achieving company deliverables; work an alternate schedule with minimal overlap and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve sales and profitability.
Lead team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Supervise daily store operations, assign and delegate work, manage shift changes and coverage, approve time records and time off, and address scheduling conflicts.
Collaborate with external partners and support community outreach opportunities in coordination with the Pharmacy Operations Manager.
Use data, analysis, and team input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and price changes, analyze inventory trends, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Promote team-member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data, develop action plans, and use operating statements and key performance indicators to improve store results.
Collaborate with the Store Manager to identify sales opportunities and support growth initiatives directed by the Support Center.
Support Pharmacy during busy periods, including working as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, provide feedback and recognition, and make recommendations concerning discipline and termination.
Build and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable law.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and required courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.