Emerging Store Manager

Walgreens•La Mirada, CA

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role manages the front end, supervises customer service associates and designated hitters, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The role helps ensure proper merchandising, protection of store assets, and improved sales and profitability. The position leads store team members, including recruiting, hiring, training, performance management, and discipline. It oversees customer experience, daily store operations and scheduling, cash management and bookkeeping, inventory, store condition and maintenance, safety, regulatory compliance, and execution of operational direction. It also analyzes business performance data and develops action plans to improve results, supports pharmacy operations during busy periods when necessary, and communicates company and store strategy to team members. The Emerging Store Manager completes the Store Manager learning and development program and other required training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. Candidates must be willing to work a flexible schedule, accept a Store Manager promotion if offered (which may require relocation), and transfer to other Walgreens retail assets within the same hiring area. The salary range is $47,000–$72,000; the offered salary depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree with a solid academic record in any major; satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food-industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Lead and manage team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Supervise daily store operations, delegate tasks, manage shift changes and opening and closing, approve time records and time off, and resolve scheduling conflicts.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, corrective action plans, and team adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Promote team-member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and improve store performance.
Work with the Store Manager to identify sales opportunities and support store growth initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching and discipline meetings and recommend performance-management actions, including discipline or termination when appropriate.
Assign responsibilities, establish goals and expectations, observe performance, provide feedback, recognize team members, and develop performance plans.
Acquire and retain talent, anticipate staffing needs, maintain candidate pools and talent plans, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and assigned courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, and respond to questions and concerns.
Assist the Store Manager in planning and communicating company and store strategy.