Lee Wrangler Clearance Center - FT Assistant Store Manager

Kontoor Brands•Lancaster, PA

13d

About The Position

The Assistant Store Manager is a key store leader responsible for opening and closing the store, supporting sales performance, delivering an exceptional customer experience, and managing day-to-day store operations. The role supports the Store Manager by leading the sales floor, coaching team members on customer engagement, loyalty, and operations, and ensuring store standards, processes, and policies are executed consistently. The Assistant Store Manager also acts as Manager-On-Duty on a rotating basis and helps prepare the team for changing business needs.

Requirements

Must be at least 18 years of age.
Open availability, including evenings, weekends, and holidays.
Communicate clearly and respectfully with customers and team members.
Use store technology and office equipment, including point-of-sale systems, computers, and handheld devices.
Stand and move throughout the store during scheduled shifts, up to 8 hours.
Assist with customer needs, merchandise recovery, and general store organization.
Lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally, with team support as appropriate.
Push or pull merchandise racks and assist with restocking.
Reach, bend, stoop, crouch, and stretch to retrieve merchandise and maintain store standards.
Perform occasional manual tasks such as assembling displays or adjusting store layouts.
Use vision and attention to detail to read labels, organize merchandise, and support customers.
Use hands for fine manipulation, including folding, hanging, and organizing apparel.

Nice To Haves

Retail or customer-facing experience is preferred but not required.

Responsibilities

Execute high retail standards, model selling behaviors, and coach team members to deliver the expected in-store experience.
Engage customers through open-ended questions, active listening, and personalized product suggestions.
Review sales trends and share findings with managers to help adjust selling strategies.
Communicate store loyalty goals, review daily results, and coach team members to strengthen execution.
Maintain visual merchandising standards and ensure the store is clean, organized, and well stocked; adapt merchandising to support sales and product storytelling.
Lead daily store operations, including opening and closing, point-of-sale integrity, freight processing, loss prevention, and safety initiatives.
Merchandise the store independently according to brand guidelines and adapt displays to support sales and visual impact.
Ensure adherence to company policies, procedures, and operational guidelines.
Respond promptly to customer or employee injuries and report them immediately to Human Resources.
Participate in Loss Prevention Audits, review results, and execute plans to meet district and company shrink goals.
Conduct store walkthroughs to assess safety, loss-prevention risks, and readiness for customers.
Identify opportunities for improvement and communicate suggestions to the Store Manager.
Manage controllable expenses to support achievement of P&L targets.
Manage freight, inventory, and store processes; provide in-the-moment coaching and feedback to team members.
Assist the Store Manager with recruiting, scheduling, and payroll processing.
Build relationships with peers and other district stores by sharing best practices and seeking feedback or training.
Partner with the Store Manager to create and execute team engagement and retention events and contests.
Address and resolve customer concerns quickly and professionally.
Delegate tasks, follow up, and help remove barriers so shift goals are achieved.
Encourage customer engagement, loyalty behaviors, collaboration, feedback, creativity, and learning through best-practice sharing.
Anticipate business needs such as deliveries, peak traffic, or promotions and help the team prepare through planning and prioritization.
Model ethical behavior, respect differences, and appropriately escalate concerns.
Assess store conditions, identify opportunities to improve presentation and readiness, and follow through on execution.