Store Manager Jobs

About The Position

Requirements

• Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
• Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
• Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.
• Willingness to accept promotion into a Store Manager position if offered, potentially requiring relocation to a different store location.
• Ability to transfer to other Walgreens retail assets within the same hiring area.
• For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
• For external candidates: business major; prior retail or food industry experience.

Responsibilities

• Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
• Supervise customer service associates and designated hitters, manage the front end, and make recommendations regarding Pharmacy and Retail Store operations.
• Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
• Lead and manage team members, including recruitment, hiring, performance management, coaching, training, and discipline.
• Engage customers and patients, resolve complaints, model customer service best practices, and improve customer service metrics.
• Assign daily activities, delegate tasks, manage shifts and scheduling conflicts, approve time records and time off, and maintain appropriate team coverage.
• Collaborate with external partners and support community outreach opportunities.
• Use data, analysis, operating statements, key performance indicators, and team input to make decisions, develop action plans, and improve store performance.
• Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
• Supervise front-end and pharmacy inventory, complete resets and price changes, analyze inventory trends, and train team members on inventory procedures.
• Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
• Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
• Ensure team members understand company computer and technology systems and software.
• Support team member safety and well-being and effectively use the Security Operations Center.
• Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
• Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
• Train, mentor, coach, and support team members’ career development; set expectations, goals, and performance plans and provide feedback and recognition.
• Anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, make hiring decisions, and build pipelines of future leaders.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
• Complete Store Manager learning and development, required courses and certifications, and assigned training; maintain an Individual Development Plan and seek feedback.
• Obtain and maintain a valid pharmacy technician license when required by the state.
• Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.
• Complete special assignments and other tasks as assigned.

Benefits

• Benefits information is available at jobs.walgreens.com/benefits.