Assistant Store Manager

Genuine Parts Company•Rochester, NY

About The Position

The Assistant Store Manager supports the Store Manager across store functions while maintaining active, customer-facing sales responsibilities. The role uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and establish NAPA as the dominant parts supplier in the market. It provides oversight of store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks. The Assistant Store Manager coaches team members, monitors progress, and steps in as needed to maintain standards, coverage, and continuity. This position is designed as a developmental pathway to Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store. The position works in a retail and warehouse environment with frequent customer interaction. The starting hourly rate is $21.00; starting rates for other positions are determined by individual skills, experience, and qualifications.

Requirements

High school diploma or equivalent.
Automotive after-market service industry or hobby/DIY experience, or willingness to learn about automotive topics.
Leadership experience.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach with both external and internal customers.

Nice To Haves

Technical or trade school courses or degree completion.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, fast food, restaurant, or convenience store management.
ASE Certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
Actively sell and build customer relationships through in-store and phone retail and wholesale channels, including external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks, including scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor store metrics such as sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management across store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination.
Set team expectations, coach team members, monitor outcomes, and step in to assist when needed to ensure operational continuity and standards.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.
May have direct influence and responsibility for store direct reports and the financial impact of labor planning.