Assistant Store Manager

EZCORP • Indianapolis, IN

8d • Onsite

About The Position

EZCORP is seeking an Assistant Store Manager to help oversee an EZPAWN/Value Pawn retail location in Indianapolis, Indiana. The role provides leadership, coaching, and direction to a team of 5–15 Sales Associates (Pawnbrokers), while also working with customers on pawn and sales transactions and building ongoing customer relationships. The position offers development and career paths for candidates interested in learning the pawn business and aspiring to become Store Managers.

Requirements

• High school diploma or GED.
• Valid driver’s license and auto insurance.
• Ability to pass a criminal background check and drug test.
• At least 1 year of experience in management, supervision, and/or customer service.
• Ability to offer and describe various solutions and their benefits to customers.
• Ability to maintain a professional appearance and demeanor.
• Strong leadership, coaching, and mentoring skills; negotiation ability; and ability to understand and manage customer needs and emotions.
• Strong organization, attention to detail, judgment, time management, prioritization, communication, and interpersonal skills.

Nice To Haves

• Accountability for meeting targets and metrics in a performance-driven environment.
• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Pawn experience.
• Bilingual ability.

Responsibilities

• Lead, coach, and direct Team Members to maximize store performance.
• Drive revenue and control costs to deliver budgeted operating margins.
• Complete and oversee accurate, proficient sales and loan transactions.
• Analyze reports on key business metrics and provide recommendations and necessary actions.
• Ensure personal and team standards for superior customer service are met.
• Assist with staffing and retention efforts.
• Assist with Team Member onboarding and training in accordance with Company Guidelines, including completing personal training requirements.
• Help ensure Team Member engagement and turnover meet Company expectations.
• Provide direction, coaching, development, and performance feedback to Team Members.
• Help Team Members understand how daily goals align with Company strategic goals.
• Conduct structured one-on-one meetings with store Team Members.
• Perform daily management responsibilities.
• Drive a personal vehicle for business needs.

Benefits

• Free health insurance for Team Members selecting the BlueCross BlueShield EPO Plan (Team Member only).
• Competitive wages.
• Bonus potential.
• 401(k) with company match.
• Generous paid time off.
• Paid community service time.
• Team Member discount.
• Progressive career path.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED