Store Manager Unassigned

Walgreens•Twinsburg, OH

12d

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a permanent Store Manager assignment. Under the direction of a Store Manager, the employee learns and supports full-store operations across the front end and pharmacy, completing the required development track, training, certifications, rotations, and learning objectives within the specified timeframe. The position supports store operations by shadowing and assisting the Store Manager, and requires willingness to accept a Store Manager assignment if offered and to transfer among Walgreens retail locations in the same hiring area. The role develops capability in customer experience, store and pharmacy operations, merchandising, inventory and asset protection, business performance and planning, people management, and communications. The employee learns to use Walgreens systems and technology, follow standard operating procedures and applicable laws, analyze business results, build action plans, coach team members, and support community engagement. Pharmacy technician registration or licensure is required where state law requires it; PTCB certification is also specified.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept assignment into a Store Manager position if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.
PTCB certification.
Pharmacy technician registration or licensure as required by state law.

Nice To Haves

Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development track, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and individual development plans.
Shadow and assist the Store Manager in leading full-store operations across the front end and pharmacy.
Build readiness for a permanent Store Manager assignment and demonstrate proficiency in learning topics to the Regional Vice President.
Engage customers and patients, answer questions, resolve complaints, and model customer service best practices.
Monitor customer service, coach and train team members, and support plans to improve service and customer loyalty.
Learn and demonstrate supervision of store operations and team members, including opening, closing, shift changes, and task delegation.
Supervise merchandising activities, including sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal items.
Support asset protection and loss prevention programs; learn to use and respond to the electronic surveillance system and conduct price audits.
Analyze inventory trends and supervise inventory processes, including receiving, counting, ordering, pricing, returns, and transfers.
Ensure store operations comply with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support team member safety and well-being and effectively use the Security Operations Center.
Analyze store and pharmacy financial and performance data, identify sales opportunities, and develop action plans to improve sales, costs, and results.
Review asset protection data, daily performance indicators, and weekly operational metrics, and discuss improvement plans with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes and support business initiatives, community outreach, and retail partnerships.
Learn Walgreens people-management practices and systems, including training, coaching, performance conversations, discipline, and performance improvement plans.
Support the Store Manager in using team members’ strengths and skills to improve engagement, address challenges, solve problems, and adapt to change.
Shadow the Store Manager in communication sessions and learn practices for providing feedback, soliciting input, and maintaining open communication.
Assist the Store Manager and/or District Manager with planning and attending community events.
Complete special assignments and other tasks as assigned, including assisting team members as needed.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required by the state.