Store Manager Unassigned

Walgreens•Canton, MI

About The Position

The Store Manager Unassigned role is an accelerated development position intended to prepare the employee for a Store Manager assignment. Under the direction of a Store Manager, the employee learns and supports full-store operations across the front end and pharmacy, shadows or assists the Store Manager, and completes the development track within the timeframe outlined in the learning plan. The role includes classroom, online, and on-the-job training; assigned rotations and learning objectives; and development conversations with Store and District Managers. The employee demonstrates readiness and proficiency with the Regional Vice President and may be assigned to a Store Manager position. The position develops knowledge and proficiency in customer experience, store and pharmacy operations, business performance and planning, people management, and communications. It requires compliance with applicable laws, regulations, company policies, and standard operating procedures. The employee must be willing to work a flexible schedule, accept a Store Manager assignment if offered, and transfer to other Walgreens retail locations within the same hiring area. The current hourly pay range is $27.16 to $48.56. The actual rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree and 3 years of retail management experience, or high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept assignment to a Store Manager position if offered.
Willingness to transfer to other Walgreens retail locations within the same hiring area.

Nice To Haves

PTCB certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development program, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and learning objectives.
Follow individual development plans and participate in ongoing development conversations with Store Managers and District Managers; demonstrate readiness and proficiency to the Regional Vice President.
Pursue self-development, monitor performance, set high standards, learn retail, pharmacy, and management practices, and implement compliance procedures across the front end and pharmacy.
Learn Walgreens computer, technology, and software systems; obtain pharmacy technician registration or licensure when required by state law and pursue PTCB certification as required by the state.
Engage customers and patients, offer assistance, resolve complaints, answer questions, and model customer service best practices.
Monitor customer service and help coach and train team members, develop improvement plans, analyze customer feedback and service trends, and support customer loyalty and service metrics.
Shadow the Store Manager and gain proficiency supervising store operations and team members, including opening, closing, shift changes, and task delegation.
Supervise merchandising work such as sets, resets, revisions, displays, promotional spaces, pricing, signs, and seasonal presentations.
Support asset protection and loss-prevention programs; learn to use surveillance systems, maintain price accuracy, and conduct price audits.
Analyze inventory trends and supervise inventory processes, including receiving, counting, ordering, pricing, returning, stocking, and transferring merchandise in the front end and pharmacy.
Oversee assigned-location operations while ensuring compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Promote team-member safety and well-being, use the Security Operations Center effectively, follow company policies, and maintain respectful coworker and business-partner relationships.
Learn to analyze store and pharmacy financial and performance data, identify sales opportunities, control costs, and develop action plans to improve results and reduce loss.
Review daily performance indicators and weekly operational metrics; discuss improvement plans with the Store Manager and District Manager and work with pharmacy leaders to enhance pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes and learn to grow front-end and pharmacy business through company initiatives, community outreach, and retail partnerships.
Learn people-management practices, including coaching, training, use of HR systems, performance conversations, assessments, discipline, and performance improvement plans.
Become knowledgeable about company policies and local, state, and federal laws related to team-member selection, recruitment, record retention, and training.
Support the Store Manager in using team members’ strengths and skills to improve engagement, solve problems, overcome challenges, and adapt to change.
Shadow the Store Manager in critical communications, attend meetings, learn feedback practices, and help keep communication open between management and non-management team members.
Assist the Store Manager or District Manager with planning and attending community events and gain experience facilitating discussions about operational and engagement metrics.
Complete special assignments and other tasks as assigned, including assisting team members as needed.