Store Manager Unassigned

Walgreens•Springfield, TN

11d•$27 - $49

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a Store Manager assignment. The employee learns Walgreens’ operations and ways of working to lead full-store operations across the front end and pharmacy. Under the direction of a Store Manager, the employee oversees store operations and supports the Store Manager by shadowing or assisting throughout the learning journey. Completion of the accelerated development track and its required certifications is expected within the timeframe set out in the learning plan. The role includes classroom, online, and on-the-job training; assigned rotations and learning objectives; and individual development plans provided by the District Manager. The employee builds proficiency in customer service, store and pharmacy operations, business performance and planning, people management, communications, compliance, and Walgreens systems. The position requires pharmacy technician registration or licensure where required by state law, and pursuit of PTCB certification where required by the state. The employee develops experience supervising store operations and team members, analyzing financial and operational performance, improving sales and costs, protecting store assets, managing inventory, and supporting customer and community initiatives. The position requires willingness to work a flexible schedule, including extended days, evenings, and weekends, accept a Store Manager assignment if offered, and transfer to other Walgreens retail assets within the same hiring Area. The hourly range is $27.16 to $48.56; the actual rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
Willingness to accept assignment into a Store Manager position if an assignment is offered.
Willingness to transfer to other Walgreens retail assets located within the same hiring Area.

Nice To Haves

PTCB Certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development program, certifications, classroom and online learning, on-the-job training, assigned rotations, and learning objectives.
Shadow or assist the Store Manager in leading full-store operations across the front end and pharmacy.
Follow individual development plans and participate in growth and readiness discussions with the Store Manager, District Manager, and Regional Vice President.
Learn and implement compliance standard operating procedures across front-end and pharmacy operations, and gain knowledge of company computer systems, technology, and software.
Obtain pharmacy technician registration or licensure as required by state law, and pursue PTCB certification as required by state.
Engage customers and patients, provide assistance, resolve complaints, answer questions, and model customer service best practices.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams; support the Store Manager in using customer feedback and service metrics to improve results.
Gain experience supervising store operations and team members, including opening, closing, shift changes, task delegation, merchandising, and promotional displays.
Support asset protection and loss prevention programs, monitor surveillance systems, and help ensure price accuracy through reports and audits.
Learn to analyze inventory trends and supervise inventory processes, including receiving, counting, ordering, pricing, returns, stocking, and transfers.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Help provide for team members’ safety and well-being and effectively use the Security Operations Center.
Comply with company policies and procedures, maintain respectful relationships, and complete special assignments and other tasks as assigned.
Analyze store and pharmacy financial and performance data; develop action plans to improve results, increase sales, control costs, and reduce loss.
Review daily performance indicators and weekly operational metrics, and discuss improvement plans with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes and learn to grow front-end and pharmacy business through company initiatives, community outreach, and retail partnerships.
Learn people management practices, including training, coaching, use of HR systems, performance conversations, assessment criteria, discipline, and performance improvement plans.
Become knowledgeable about company policy and local, state, and federal laws related to team member selection, recruitment, record retention, and training.
Support the Store Manager in using team members’ strengths and abilities to increase engagement, address challenges, solve problems, and adapt to change.
Attend critical communication sessions, learn effective feedback and communication practices, assist with planning and attending community events, and gain experience facilitating team discussions about operational and engagement metrics.