Store Manager Unassigned

Walgreens•New Albany, IN

12d

About The Position

The Store Manager Unassigned role is an accelerated development position preparing the employee for a Store Manager assignment. Under the direction of a Store Manager, the employee learns and supports full-store operations across the front end and pharmacy by shadowing or assisting the Store Manager and completing the development track within the timeframe specified in the learning plan. The role includes classroom, online, and on-the-job training; assigned rotations and learning objectives; and individual development plans guided by the District Manager. The employee completes certifications required for the Store Manager role, learns Walgreens’ systems and compliance procedures, and demonstrates readiness for a permanent Store Manager assignment. Pharmacy technician registration or licensure must be obtained when required by state law; PTCB certification is also pursued as required by state requirements. The employee develops experience in customer service, store and pharmacy operations, merchandising, inventory and asset protection, business performance, planning, people management, and communications. The position requires flexibility to work extended days, evenings, and weekends, and willingness to accept a Store Manager assignment if offered and to transfer to other Walgreens retail locations within the same hiring area.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept a Store Manager assignment if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager, including people leadership, business management, and customer-facing experience.

Nice To Haves

PTCB certification.
Bachelor’s degree.

Responsibilities

Complete the accelerated development program, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and learning objectives.
Follow individual development plans and participate in ongoing development conversations with the Store Manager and District Manager; demonstrate proficiency and readiness for a permanent assignment.
Monitor personal performance, pursue self-development, learn retail, pharmacy, and management practices, and implement compliance standard operating procedures across the front end and pharmacy.
Learn Walgreens’ computer, technology, and software systems; obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required by the state.
Engage customers and patients, provide assistance, resolve complaints, answer questions, and model customer-service practices.
Monitor customer service and support coaching, training, improvement plans, and analysis of customer feedback and service metrics.
Shadow the Store Manager and gain proficiency supervising store operations and team members, including opening, closing, shift changes, and task delegation.
Supervise or learn merchandising activities, including sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal presentation.
Support asset protection, loss-prevention programs, electronic surveillance, price accuracy, and in-store price audits.
Analyze inventory trends and oversee or learn receiving, counting, ordering, pricing, returns, transfers, and related procedures for the front end and pharmacy.
Supervise assigned-location operations while complying with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Support team-member safety and well-being, use the Security Operations Center effectively, comply with company policies, maintain respectful working relationships, and complete special assignments.
Analyze store and pharmacy financial and performance data; develop action plans to improve results, increase sales, control costs, and reduce loss.
Review daily performance indicators and weekly operational metrics; discuss action plans with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to analyze pharmacy performance indicators and improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes and learn to grow front-end and pharmacy business through company initiatives, community outreach, and retail partnerships.
Learn people-management responsibilities, including coaching on procedures, using HR and people-management systems, performance conversations, discipline, and performance improvement plans.
Learn and follow company policies and applicable local, state, and federal laws concerning team-member selection, recruitment, record retention, and training.
Support the Store Manager in leveraging team members’ strengths, improving engagement, solving problems, and adapting to changes.
Attend critical communication sessions, learn feedback and communication practices, facilitate discussions about operational and engagement metrics, and assist with planning and attending community events.