Store Manager Unassigned
About The Position
The Store Manager Unassigned role is an accelerated development position designed to prepare the employee to lead full-store operations across the front end and pharmacy. Under the direction of a Store Manager, the employee learns and supports store operations by shadowing or assisting the Store Manager and completing the accelerated development track within the timeframe specified in the learning plan. The role includes classroom, online, and on-the-job training; rotations and learning objectives at other area stores; required certifications; and development conversations with Store Managers, District Managers, and the Regional Vice President. The employee develops proficiency in Walgreens’ policies, procedures, systems, compliance requirements, customer service, store operations, business performance, planning, and people management. The position may involve an eventual Store Manager assignment and transfers to other Walgreens retail locations within the same hiring area.
Requirements
- Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including extended days, evenings, and weekends.
- Willingness to accept a Store Manager assignment if offered.
- Willingness to transfer to other Walgreens retail locations within the same hiring area.
Nice To Haves
- PTCB Certification.
- Bachelor’s degree.
- Managerial experience with another employer as a Retail Store/Hospitality Manager or Assistant Manager, including people leadership, business management, and customer-facing experience.
Responsibilities
- Complete the accelerated development program, including Store Manager certifications, training, assigned rotations, and learning objectives.
- Follow individual development plans and participate in development conversations with Store Managers and District Managers; demonstrate readiness and proficiency to the Regional Vice President.
- Develop knowledge of retail, pharmacy, management, compliance procedures, and Walgreens computer and technology systems.
- Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification when required by the state.
- Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and support improvements to service metrics.
- Coach and train team members on customer service, and develop plans to improve front-end and pharmacy service.
- Shadow and support the Store Manager in supervising store operations and team members, including shift changes, task delegation, and merchandising activities.
- Learn and support asset protection, loss-prevention systems, electronic surveillance, and price accuracy processes.
- Analyze inventory trends and supervise inventory processes, including receiving, counting, ordering, pricing, returns, and transfers across the front end and pharmacy.
- Ensure store operations comply with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
- Support team-member safety and well-being and use the Security Operations Center effectively.
- Follow company policies and maintain respectful relationships with coworkers and business partners; complete special assignments and assist team members as needed.
- Analyze store and pharmacy financial and performance data, identify sales opportunities, and develop action plans to increase sales, control costs, and reduce loss.
- Review daily performance indicators and weekly operational metrics, and discuss improvement plans with the Store Manager and District Manager.
- Work with the Pharmacy Manager and/or Pharmacy Operations Manager to improve pharmacy performance.
- Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through initiatives, community outreach, and retail partnerships.
- Learn people-management practices, HR systems, coaching, performance conversations, assessments, discipline, and performance improvement plans.
- Support the Store Manager in using team members’ strengths and skills to improve engagement, solve problems, and adapt to store challenges.
- Attend key communication sessions, learn effective feedback and communication practices, assist with community events, and facilitate discussions about operational and engagement metrics.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
