214 FT Assistant Manager - Store

Ashley Stewart•Miami, FL

About The Position

The Assistant Manager is responsible for operational, merchandising, and managerial functions during their assigned shift. When the Store Manager is absent, the Assistant Manager serves as manager-on-duty, handling daily operations and supervising Sales Associates. The role partners with the Store Manager to drive sales, deliver an exceptional customer experience, maintain store standards, and develop the team. It also includes community marketing, event support, merchandise and inventory management, scheduling assistance, and communication with store and district leadership. The position requires a flexible schedule that includes some holidays, most weekends, and/or late evenings; minimal travel may be required for activities such as district meetings or banking duties.

Requirements

High school diploma or equivalent.
2–3 years of prior retail experience.
Excellent written and verbal communication skills.
Strong interpersonal skills.
Ability to apply retail math principles.
Excellent computer skills and ability to use a POS system.
High initiative and accountability.
Proven ability to prioritize multiple initiatives.
Detail-oriented and consistently meets deadlines.
Ability to lift 30 pounds and frequently push, pull, bend, and stretch.
Ability to stand for periods of 8–10 hours per day.
Ability to use ladders or other equipment for store and merchandising maintenance.
Ability to work a flexible schedule that includes some holidays, most weekends, and/or late evenings.

Nice To Haves

One year of prior supervisory experience preferred.

Responsibilities

Drive sales to achieve and exceed the financial plan, evaluate business results, and take proactive steps to improve performance.
Assist in setting and monitoring individual, daily, and weekly store goals, managing expenses, and maintaining accountability for store operations, associate development, and financial contribution.
Ensure funds and merchandise are handled according to company policy and procedures.
Assist with scheduling at least one grassroots event per quarter and use social media to support store traffic, events, recruiting, and sales.
Support loyalty program and email capture initiatives, and build relationships with community organizations, churches, and retailers.
Provide exceptional customer service, maintain store zones for effective selling, and serve as a product-knowledge resource for customers and Associates.
Model company values and hold Associates accountable for customer service, product knowledge, and company values.
Partner with the Store Manager on store matters and uphold standards in the policies and procedures manual.
Assist with creating and revising the store schedule to align with selling expense and productivity.
Work with Associates to maintain store neatness, maintenance, and cleanliness; execute merchandise displays and visual presentations.
Assist with supply orders and monitor inventory levels.
Communicate relevant issues to the Store Manager and District Manager.
Assist with recruiting, recommending strong candidates, training, coaching, and developing staff, including bench strength, career paths, and succession planning.
Conduct Take 5 meetings to update Associates on daily company and store communications.
Support accountability to company policies and procedures through coaching, counseling, coaching moments, and ongoing feedback.
Manage time effectively for self and Associates.
Perform minimal travel as needed, such as for district meetings or banking duties.