Emerging Store Manager

Walgreens•Springfield, MO

12d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store, achieving company deliverables, and improving sales and profitability. The role supervises customer service associates and designated hitters, manages front-end operations, and makes recommendations regarding the overall operation of the Pharmacy and Retail Store. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position leads store team members and supports customer experience, merchandising, asset protection, cash management, inventory control, scheduling, store maintenance, and compliance with company policies and applicable laws. It also analyzes business performance data, develops action plans, supports pharmacy operations during busy periods when necessary, and collaborates with the Store Manager on sales opportunities and store initiatives. The Emerging Store Manager is primarily responsible for training, coaching, mentoring, performance management, staffing, recruiting, and team development. The role requires completion of the Store Manager learning and development program and assigned training, ongoing self-development, and a valid pharmacy technician license when required by the state. The role communicates regularly with team members and assists the Store Manager in communicating company and store strategy.

Requirements

Bachelor's degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. Supervisory experience need not include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule that includes extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates must have management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.

Nice To Haves

For external candidates, a business major.
For external candidates, prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage front-end store operations.
Support the Store Manager in operating the store and achieving company deliverables; assume store responsibilities in the Store Manager's absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and coach the team to improve customer service.
Assign daily activities, delegate tasks, manage shifts and coverage, approve time records and time off, and address scheduling conflicts.
Support external partnerships and community outreach opportunities.
Use data, analysis, and team input to support decisions, follow up, and monitor results.
Supervise cash management and bookkeeping, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, and corrective action plans; train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those involving alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support growth initiatives.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members' career development; manage performance, discipline, and performance improvement plans.
Recruit and retain talent, anticipate staffing needs, develop talent plans, participate in interviews, make hiring decisions, and maintain a pipeline of future leaders.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, maintain an Individual Development Plan, and complete self-development activities.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in communicating company and store strategy.
Complete special assignments and other tasks as assigned.