Assistant Store Manager

MFA Oil Company•Springfield, MO

About The Position

Big O Tires Assistant Store Managers supervise store operations and perform customer service duties accurately and promptly, following company programs, policies, and procedures. They help ensure customers receive appropriate education and follow-through on maintenance and repairs. The position supports the Store Manager in sales, shop management, staffing, financial operations, inventory, training, and achievement of store objectives. Assistant Store Managers may perform other duties as assigned and are expected to follow all company and position-specific policies and procedures.

Requirements

Must be at least 18 years old.
Ability to obtain the appropriate state Motor Vehicle Inspection license within one year of hire.
Previous experience in retail or automotive sales or service.
Ability to learn new concepts and use technical materials.
Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division, averages, and percentages.
Ability to consistently operate a computer and other office productivity machinery.
Ability and willingness to work with hazardous materials.
Ability to consistently work in outdoor weather conditions.
Ability to safely operate automatic and manual transmission vehicles.
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
Vision, hearing, speech, and ability to detect odors.
Valid driver’s license to move customer vehicles in and out of the shop area.
Availability to work holidays, weekends, and after regular business hours as needed.
Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements, including successful pre-employment screenings.
Legal authorization to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
Two or more years of experience in retail or sales industries.
Ability to work independently and in a team environment.
Ability to work at a fast pace.
Ability to effectively lead a team.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detailed work accurately.

Responsibilities

Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences.
Ensure the location opens and closes promptly and consistently according to store hours.
Perform store operations, including customer service, sales, shop management, and office responsibilities.
Promote sales by explaining the benefits of services and products to customers.
Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, prioritize and promote needed products and services, and review work orders for accuracy.
Perform management functions when the Store Manager is absent.
Assist with training and execution of company programs, policies, and procedures.
Guide staff in resolving difficult questions and customer concerns.
Coordinate with the Store Manager on goals and strategies for budgeted sales, gross profit percentages, expense control, and payroll objectives.
Assist with financial operations, including reviewing and analyzing financial statements and payroll projections, managing accounts receivable and past-due collections, overseeing daily cash handling, verifying bank deposits, and processing adjustments.
Help monitor employee productivity according to established policy.
Assist with bi-weekly inventory replenishment and month-end physical inventory.
Complete reports and provide information to company personnel as directed and on time.
Attend and assist with weekly store meetings covering safety, store policies and procedures, and product information changes.
Manage ticket average and profitability and help the Store Manager meet company expectations.
Maintain facilities and equipment according to company guidelines and Big O Tires standards.
Complete daily Today’s Class Technician training and other required training on time.

Benefits

Competitive wages.
Paid time off.
Paid company holidays.
Opportunity for eligible employees to share in company success through profit sharing and/or performance incentives.
Medical, dental, and vision benefits.
Employee assistance program.
Company-paid life insurance.
Short- and long-term disability coverage.
401(k) plan with company match and pre-tax and Roth options.
Educational expense assistance for employees pursuing education aligned with their employment.
On-the-job training and opportunities for internal advancement and professional development.