Store Manager Jobs

About The Position

Requirements

• Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.
• Willingness to accept a Store Manager assignment if offered.
• Willingness to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

• PTCB Certification.
• Bachelor’s degree.
• Managerial experience with another employer as a Retail Store/Hospitality Manager or Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

• Complete the accelerated Store Manager development program, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and learning objectives.
• Follow individual development plans and participate in development conversations with the Store Manager and District Manager; demonstrate readiness and proficiency to the Regional Vice President.
• Pursue self-development by monitoring performance, setting standards, learning about retail, pharmacy, and management, and seeking best practices.
• Learn and implement compliance standard operating procedures across front-end and pharmacy operations, and gain knowledge of company computer, technology, and software systems.
• Obtain pharmacy technician registration or licensure as required by state law, and pursue PTCB certification when required by the state.
• Engage customers and patients, offer assistance, resolve complaints, answer questions, and model customer service best practices.
• Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams; empower team members to resolve customer issues and build loyalty.
• Support the Store Manager in reviewing customer service trends and feedback and improving service metrics.
• Shadow the Store Manager and develop proficiency in supervising store operations and team members, including opening, closing, shift changes, and task delegation.
• Supervise merchandising tasks such as sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal activities.
• Support asset protection by administering and monitoring loss-prevention programs and systems, maintaining and responding to electronic surveillance, and ensuring price accuracy through reports and audits.
• Learn to analyze inventory trends and supervise inventory management, including receiving, counting, ordering, pricing, returns, and transfers for front-end and pharmacy.
• Supervise assigned-location operations in compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
• Support team-member safety and well-being and effectively use the Security Operations Center.
• Follow company policies and procedures, maintain respectful relationships with coworkers and business partners, and complete special assignments and other tasks as assigned.
• Analyze store and pharmacy financial and performance data; develop action plans to increase sales, control costs, improve results, and reduce loss.
• Review daily performance indicators and weekly operational metrics, and discuss improvement plans with the Store Manager and District Manager.
• Work with the Pharmacy Manager and/or Pharmacy Operations Manager to improve pharmacy performance.
• Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through company initiatives, community outreach, and retail partnerships.
• Learn people-management practices, including training and coaching on standard operating procedures and use of Walgreens HR and people-management systems.
• Shadow the Store Manager in action planning and performance conversations; learn performance assessment criteria and the use of discipline and performance improvement plans when necessary.
• Learn company policies and local, state, and federal laws related to team-member selection, recruitment, record retention, and training.
• Support the Store Manager in using team strengths and skills to improve engagement, address challenges, solve problems, and adapt to change.
• Attend critical communications sessions with the Store Manager and learn effective feedback, input solicitation, question answering, and open communication practices.
• Assist the Store Manager and/or District Manager with planning and attending community events.
• Gain experience facilitating team-member discussions about operational and engagement metrics.