Store Manager Unassigned

Walgreens•Watertown, SD

1d•$27 - $49

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a Store Manager assignment. The employee learns Walgreens’ operations and ways of working across full-store front-end and pharmacy operations, completes the accelerated development track and required certifications, and shadows or assists a Store Manager while gaining operational experience. The role operates under the direction of the Store Manager and may involve rotations and learning assignments at other stores in the area. The position includes training in customer service, store and pharmacy operations, business performance and planning, people management, and communications. The employee develops proficiency in compliance procedures, technology systems, inventory and merchandising, asset protection, financial and performance analysis, team leadership, and applicable laws and policies. The employee must be willing to accept a Store Manager assignment if offered and transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept a Store Manager assignment if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

PTCB Certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development program, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and learning objectives.
Follow individual development plans and participate in development conversations with the Store Manager and District Manager; demonstrate readiness and proficiency to the Regional Vice President.
Pursue self-development by monitoring performance, setting standards, learning about retail, pharmacy, and management, and seeking best practices.
Learn and implement compliance standard operating procedures across front-end and pharmacy operations, and gain knowledge of company computer, technology, and software systems.
Obtain pharmacy technician registration or licensure as required by state law, and pursue PTCB certification when required by the state.
Engage customers and patients, offer assistance, resolve complaints, answer questions, and model customer service best practices.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams; empower team members to resolve customer issues and build loyalty.
Support the Store Manager in reviewing customer service trends and feedback and improving service metrics.
Shadow the Store Manager and develop proficiency in supervising store operations and team members, including opening, closing, shift changes, and task delegation.
Supervise merchandising tasks such as sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal activities.
Support asset protection by administering and monitoring loss-prevention programs and systems, maintaining and responding to electronic surveillance, and ensuring price accuracy through reports and audits.
Learn to analyze inventory trends and supervise inventory management, including receiving, counting, ordering, pricing, returns, and transfers for front-end and pharmacy.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Support team-member safety and well-being and effectively use the Security Operations Center.
Follow company policies and procedures, maintain respectful relationships with coworkers and business partners, and complete special assignments and other tasks as assigned.
Analyze store and pharmacy financial and performance data; develop action plans to increase sales, control costs, improve results, and reduce loss.
Review daily performance indicators and weekly operational metrics, and discuss improvement plans with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through company initiatives, community outreach, and retail partnerships.
Learn people-management practices, including training and coaching on standard operating procedures and use of Walgreens HR and people-management systems.
Shadow the Store Manager in action planning and performance conversations; learn performance assessment criteria and the use of discipline and performance improvement plans when necessary.
Learn company policies and local, state, and federal laws related to team-member selection, recruitment, record retention, and training.
Support the Store Manager in using team strengths and skills to improve engagement, address challenges, solve problems, and adapt to change.
Attend critical communications sessions with the Store Manager and learn effective feedback, input solicitation, question answering, and open communication practices.
Assist the Store Manager and/or District Manager with planning and attending community events.
Gain experience facilitating team-member discussions about operational and engagement metrics.