Retail Store Assistant Manager
About The Position
The Retail Store Assistant Manager assists the Store Manager in achieving or exceeding sales plans while ensuring profitable store operations and superior customer service. The role includes managing and developing store personnel, merchandise, cash, budgets, and facilities. The Assistant Store Manager assumes supervisory responsibility when the Store Manager is absent. In partnership with the Store Manager, this role supports sales performance, staff recruiting and development, inventory management, operational controls, and compliance with company standards and procedures. Applicants must be authorized to work in the United States on a full-time basis; Lindt will not sponsor work visas. Applicants must successfully pass a background screening and may also be required to pass drug screenings.
Requirements
- Proven sales background.
- Demonstrated selling skills.
- Successful experience in a supervisory role, preferably in specialty retail.
- Basic math and/or accounting skills.
- At least 1 year of prior retail management experience; premium specialty retail experience is preferred.
- Prior experience with a computerized POS system.
- High school diploma or equivalent required.
- Must be available to work nights, weekends (Saturdays and Sundays), and holidays.
- Must be currently authorized to work in the United States on a full-time basis; work visa sponsorship is not available.
- Must successfully pass a background screening and may be required to pass drug screenings.
- Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds.
- Ability to climb, balance, stoop, kneel, crouch, and reach with arms.
Nice To Haves
- Working knowledge of outreach and corporate selling programs.
- Experience in a premium specialty retail environment.
Responsibilities
- Partner with the Store Manager to meet or exceed weekly, monthly, and annual sales budgets.
- Model Lindt standards and core competencies, including leadership, commitment, passion, sales focus, and drive for results.
- Communicate the store's sales mission to staff and articulate store metrics and performance.
- Motivate staff, build brand commitment, and hold employees accountable for key performance indicators and sales opportunities.
- Identify and pursue external sales opportunities, including business-to-business contacts, networking events, and marketing opportunities.
- Manage inventory levels to meet sales demand and quality guidelines while minimizing out-of-stocks, overstocks, and dated products.
- Support hiring, management, training, and development of store personnel according to company guidelines and standards.
- Recruit qualified candidates and network to identify viable candidates for the store and district.
- Train staff to company standards and develop sales techniques, product knowledge, and accurate brand representation.
- Escalate issues to the Store Manager and Retail District Manager in a timely and effective manner.
- Partner with the Store Manager to meet or exceed company standards for operational controls.
- Manage or support inventory control and shrink, cash management, audit compliance, payroll and labor management, scheduling, and expense control.
- Follow company directives accurately and promptly and comply with quality assurance policies and procedures.
- Assume supervisory responsibility in the Store Manager's absence.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
