Assistant Store Manager (Operations)
About The Position
The Assistant Manager (Operations) helps lead the team, support daily store operations, and create an exceptional customer experience. The role is cross-trained between Food Service and Front-of-Store and involves coaching Team Members, maintaining smooth store operations, and fostering service, teamwork, and accountability. The Assistant Manager models Maverik’s GET (Greet, Engage, and Thank) customer service expectations, coaches Team Members on consistent execution, and helps hold the team accountable for a welcoming and engaging experience. They lead by example by working alongside the team as needed and assisting with the training, mentoring, and supervision of Team Members. This is a full-time position at a 24/7 store. The schedule requires flexibility and may include nights, weekends, and holidays. The role involves frequent standing, walking, handling, reaching, bending, stooping, squatting, crouching, kneeling, pushing, and moving objects weighing up to 50 pounds. The Assistant Manager must work safely with equipment that generates and maintains high temperatures while wearing appropriate personal protective equipment.
Requirements
- Must be at least 21 years old to apply.
- Must obtain and maintain the food safety certification required by the applicable state or local jurisdiction.
- Must be flexible to work in a 24/7 store, potentially including nights, weekends, and holidays.
- Strong interpersonal and communication skills to engage effectively with Team Members and provide exceptional customer experiences.
- Ability to remain calm and collected under high-pressure situations while delivering customer service.
- Strong problem-solving skills, including recognizing and analyzing issues and creating effective solutions.
- Ability to perform the listed physical activities, including moving objects weighing up to 50 pounds.
- Ability to work safely with equipment that generates and maintains high temperatures while wearing appropriate personal protective equipment.
Nice To Haves
- At least 1 year of supervisory experience is preferred.
Responsibilities
- Model Maverik’s GET (Greet, Engage, and Thank) customer service behaviors.
- Coach Team Members on consistent customer-service execution and hold the team accountable for a welcoming, engaging customer experience.
- Work alongside the team as needed to help store and Food Service operations run smoothly.
- Assist with training, mentoring, and supervising Team Members.
- Support daily store operations and help create a culture of service, teamwork, and accountability.
Benefits
- Employee fuel discount and 50% off food and drinks.
- Annual profit-sharing eligibility.
- Full-time Team Members have access to medical, dental, and vision insurance.
- 401(k) plan with company match.
- $20,000 company-paid life insurance.
- Parental leave.
- Education assistance or reimbursement program.
- Career growth opportunities, internal promotion, and consistent raises.
- Eligibility for a bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
