Acima Store Manager

Acima•Erie, PA

20h•$38,880 - $47,142•Onsite

About The Position

The Store Manager oversees all activities at an assigned Acima retail partner location, managing daily operations, coworkers, sales, and customer accounts. The role is responsible for maximizing store revenue and profits through effective operations, hiring, training, and ongoing coworker development. The Store Manager sets and tracks sales objectives, improves sales processes, supports lease conversions, and promotes Acima's leasing services to customers. This position is performed in person at a retail partner store and requires consistent attendance. The schedule varies across the store's Monday-through-Sunday operating hours and includes evenings and weekends. The position pays an annual salary of $38,880 to $47,142, with potential monthly performance-based bonuses. Benefits include medical, dental, vision, life and disability insurance, flexible spending and health savings accounts, a 401(k) savings plan with company match, paid time off, legal insurance, identity theft protection, supplemental insurance plans, and discounts from Acima partners. The company also highlights career growth opportunities, an award-winning culture, and weekly pay.

Requirements

Must be at least 18 years of age.
High school diploma or GED.
Proven track record of success in retail sales management.
Strong leadership skills and ability to motivate and develop a team.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and other relevant software applications.
Knowledge of inventory management and merchandising principles.
Strong organization and time-management skills, including the ability to multitask.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Consistent in-person attendance to lead and manage store operations.

Nice To Haves

Familiarity with rental or leasing industry practices.

Responsibilities

Manage and direct the day-to-day work of store coworkers.
Motivate, evaluate, coach, counsel, and hold coworkers accountable for their duties and company policies, including issuing discipline up to and including termination.
Identify and recommend coworkers for promotion to Store Manager and Assistant Store Manager positions.
Build partnerships with retail store personnel to generate referrals and educate them about the rental and lease process.
Train, supervise, and assess coworkers' commitment to exceptional customer service.
Use discretion and judgment in daily management of store personnel, sales, and customers.
Develop coworkers' sales and account-management skills through ongoing training and coaching.
Resolve coworker and customer issues and complaints promptly to maintain customer satisfaction and friendly service.
Foster a positive work environment to support retention and reduce turnover and workplace issues.
Recruit, interview, and hire store coworkers.
Establish and track daily and weekly sales objectives.
Supervise and guide coworkers in sales activities and completion of their daily duties.
Facilitate conversion of rental and lease agreements and oversee sales outcomes to support revenue growth.
Address challenging accounts that require managerial intervention and authorize customer commitments.
Communicate and promote the accessibility, flexibility, and convenience of Acima's leasing services to potential customers.
Educate customers about lease terms and delivery protocols, review overdue accounts, and encourage timely payments.
Oversee sales and account operations.
Guide customer discussions about leasing options and clarify payment terms while providing strong customer service.