Acima Store Manager

Acima•Plainfield, IN

8d•$41,040 - $49,761•Onsite

About The Position

The Store Manager oversees all activities at an assigned Acima retail partner location, leading day-to-day store operations and managing coworkers. The role focuses on maximizing store revenue and profits through effective hiring, training, coaching, and development, while meeting sales goals and improving processes. The position is performed in person at a retail partner store. The Store Manager builds relationships with retail partner personnel, promotes Acima’s lease-to-own services, oversees sales and account operations, and works to provide excellent customer service. The position is full-time, with hours that vary across the week and include evenings and weekends.

Requirements

Must be at least 18 years of age.
High school diploma or GED.
Proven track record of success in retail sales management.
Strong leadership skills and the ability to motivate and develop a team.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and other relevant software applications.
Knowledge of inventory management and merchandising principles.
Organizational and time-management skills, including the ability to multitask.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Consistent in-person attendance to lead and manage store operations.

Nice To Haves

Familiarity with rental or leasing industry practices.

Responsibilities

Manage and direct store coworkers’ day-to-day work.
Motivate, evaluate, coach, counsel, and hold coworkers accountable for their duties and compliance with company policies; issue discipline up to and including termination.
Identify and recommend coworkers for promotion to Store Manager and Assistant Store Manager roles.
Build partnerships with retail store personnel to generate referrals and explain the rental and lease process.
Train, supervise, and assess coworkers’ commitment to exceptional customer service.
Use discretion and judgment in managing store personnel, sales, and customer matters.
Improve coworkers’ sales and account-management skills through ongoing training and coaching.
Promptly resolve coworker and customer issues and complaints.
Foster a positive work environment to support retention and reduce turnover and workplace issues.
Recruit, interview, and hire store coworkers.
Set and track daily and weekly sales objectives.
Supervise and guide coworkers’ sales activities and completion of daily job duties.
Facilitate rental and lease agreement conversions and oversee sales outcomes to support revenue growth.
Address challenging accounts requiring managerial intervention and authorize customer commitments.
Communicate and promote the accessibility, flexibility, and convenience of Acima’s leasing services.
Educate customers about lease terms and delivery protocols, review overdue accounts, and encourage timely payments.
Oversee sales and account operations and guide customer interactions about leasing options and payment terms.