Acima Store Manager

Acima•Snellville, GA

11d•$41,040 - $49,761•Onsite

About The Position

The Store Manager oversees all activities at an assigned Acima retail partner location, maximizing revenue and profits through effective store operations, sales management, and the selection, training, and development of coworkers. The role is performed in person at a retail partner store and includes responsibility for meeting sales goals, improving processes, and delivering strong customer service. The Store Manager leads and develops the store team, including recruiting and hiring, setting expectations, coaching, evaluating performance, addressing issues, and recommending coworkers for promotion. The manager also builds partnerships with retail store personnel to generate referrals and explain Acima’s rental and lease process. The role oversees sales and account operations, establishes sales objectives, supports lease conversions, handles accounts requiring managerial intervention, and explains lease terms, payment options, and delivery protocols to customers. Compensation is $41,040–$49,761 per year, with potential monthly performance-based bonuses. The position is full-time; schedules vary across Monday through Sunday and include evenings and weekends.

Requirements

Must be at least 18 years of age.
High school diploma or GED.
Proven track record of success in retail sales management.
Strong leadership skills and ability to motivate and develop a team.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and other relevant software applications.
Knowledge of inventory management and merchandising principles.
Strong organization and time-management skills, including ability to multitask.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Consistent in-person attendance to lead and manage store operations.

Nice To Haves

Familiarity with rental or leasing industry practices.

Responsibilities

Manage and direct the day-to-day work of store coworkers.
Motivate, evaluate, coach, and counsel coworkers; hold them accountable for duties and company policies, including issuing discipline up to and including termination.
Identify and recommend coworkers for promotion to Store Manager and Assistant Store Manager positions.
Build partnerships with retail store personnel to generate referrals and educate them about the rental and lease process.
Train, supervise, and assess coworkers’ commitment to exceptional customer service.
Use discretion and judgment in day-to-day decisions concerning store personnel, sales, and customers.
Improve coworkers’ sales and account-management skills through ongoing training and coaching.
Promptly address coworker and customer issues and complaints to maintain customer satisfaction and friendly service.
Cultivate a positive work environment to support coworker retention and minimize turnover and issues.
Recruit, interview, and hire store coworkers.
Set and track daily and weekly sales objectives.
Supervise and guide coworkers in sales activities and completion of their day-to-day duties.
Facilitate rental and lease agreement conversions and oversee sales outcomes to grow revenue.
Address challenging accounts requiring managerial intervention and authorize customer commitments.
Communicate the accessibility, flexibility, and convenience of Acima’s leasing services to potential customers.
Educate customers about lease terms and delivery protocols, review overdue accounts, and encourage timely payments.
Oversee sales and account operations and guide customer conversations about leasing options and payment terms.

Benefits

Medical, dental, and vision insurance.
Life insurance, supplemental life insurance, and spouse/dependent life insurance.
Short-term and long-term disability insurance.
Flexible Spending Accounts and Health Savings Accounts.
401(k) Savings Plan with company match.
Paid Time Off.
Legal insurance and identity theft protection plan.
Hospital indemnity, critical illness, and accident insurance.
Limited Purpose Plan.
Potential performance-based monthly bonus.
Career growth opportunities.
Weekly pay.
Discounts from Acima partners.