Acima Store Manager

Acima•Danville, VA

13d•$38,880 - $47,142•Onsite

About The Position

The Store Manager oversees all activities at an assigned Acima retail partner location. The role manages day-to-day store operations, coworkers, sales, and customer accounts to maximize revenue and profits. The Store Manager selects, trains, coaches, evaluates, and develops coworkers; establishes sales goals; and improves processes to increase store sales. The position is performed in person at a retail partner store. Compensation is $38,880–$47,142 per year, with potential performance-based bonuses paid monthly. Eligibility for bonuses or incentives depends on active employment and the requirements of the applicable plan. This is a full-time position. Store operating days are Monday through Sunday, and the manager’s varying schedule includes evenings and weekends. Consistent in-person attendance is required. The role involves regular communication with coworkers and customers and physical activity including standing, walking, bending, kneeling, stooping, crouching, crawling, and occasional climbing.

Requirements

Must be at least 18 years of age.
High school diploma or GED.
Proven track record of success in retail sales management.
Strong leadership skills and ability to motivate and develop a team.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and other relevant software applications.
Knowledge of inventory management and merchandising principles.
Organizational and time-management skills, including ability to multitask.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Consistent in-person attendance to lead and manage store operations.

Nice To Haves

Familiarity with rental or leasing industry practices.

Responsibilities

Manage and direct store coworkers’ day-to-day work.
Motivate, evaluate, coach, and counsel coworkers; hold them accountable for duties and company policies, including issuing discipline up to termination.
Identify and recommend coworkers for promotion to Store Manager or Assistant Store Manager.
Build partnerships with retail store personnel to generate referrals and educate them about the rental and lease process.
Train, supervise, and assess coworkers’ commitment to exceptional customer service.
Use discretion and judgment in managing store personnel, sales, and customers.
Develop coworkers’ sales and account-management skills through ongoing training and coaching.
Promptly address coworker and customer issues and complaints to support customer satisfaction and friendly service.
Foster a positive work environment to support retention and minimize turnover and issues.
Recruit, interview, and hire store coworkers.
Establish and track daily and weekly sales objectives.
Supervise and guide coworkers’ sales activities and completion of day-to-day duties.
Facilitate rental and lease agreement conversions and oversee sales outcomes to grow revenue.
Address challenging accounts requiring managerial intervention and authorize customer commitments.
Communicate and promote the accessibility, flexibility, and convenience of Acima’s leasing services to prospective customers.
Educate customers on lease terms and delivery protocols, review overdue accounts, and encourage timely payments.
Oversee sales and account operations and guide customer discussions about leasing options and payment terms.

Benefits

Medical, dental, and vision insurance.
Life insurance, supplemental life insurance, and spouse/dependent life insurance.
Short-term and long-term disability insurance.
Flexible spending accounts and health savings accounts.
401(k) savings plan with company match.
Paid time off.
Legal insurance and identity theft protection plan.
Hospital indemnity, critical illness, accident insurance, and limited purpose plan.
Potential performance-based bonuses or incentives.
Career growth opportunities.
Weekly pay.
Discounts from Acima partners.
Award-winning culture.