Acima Store Manager

Acima•Cary, NC

11d•$41,040 - $49,761•Onsite

About The Position

The Store Manager oversees all activities at an assigned Acima retail partner location. The role manages store coworkers and operations, maximizes revenue and profits, meets sales goals, and improves processes to increase sales. Responsibilities include selecting, training, coaching, and developing coworkers; maintaining strong customer service; and building partnerships with retail store personnel to generate referrals and explain Acima’s lease-to-own services. The position is performed in person at a retail partner store. Compensation is $41,040–$49,761 per year, plus potential performance-based bonuses paid monthly. The position is full-time. Workdays and hours vary across the store’s Monday-through-Sunday operating schedule and include evenings and weekends.

Requirements

Must be at least 18 years of age.
High school diploma or GED.
Proven track record of success in retail sales management.
Strong leadership skills and ability to motivate and develop a team.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and other relevant software applications.
Knowledge of inventory management and merchandising principles.
Organized, with time-management skills and ability to multitask.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Consistent in-person attendance to lead and manage store operations.

Nice To Haves

Familiarity with rental or leasing industry practices.

Responsibilities

Manage and direct store coworkers’ day-to-day work.
Motivate, evaluate, coach, and counsel coworkers; hold them accountable to duties and company policies, including issuing discipline up to termination.
Identify and recommend coworkers for promotion to Store Manager and Assistant Store Manager roles.
Build partnerships with retail store personnel to generate referrals and educate them about the rental and lease process.
Train, supervise, and assess coworkers’ commitment to exceptional customer service.
Use discretion and judgment in day-to-day decisions involving personnel, sales, and customers.
Develop coworkers’ sales and account management skills through ongoing training and coaching.
Address and resolve coworker and customer issues and complaints promptly.
Cultivate a positive work environment to support coworker retention and minimize turnover and issues.
Recruit, interview, and hire store coworkers.
Set and track daily and weekly sales objectives.
Supervise and guide coworkers’ sales activities and completion of day-to-day duties.
Facilitate rental and lease agreement conversions and oversee sales outcomes to support revenue growth.
Address challenging accounts requiring managerial intervention and authorize customer commitments.
Promote Acima’s leasing services to potential customers, explaining their accessibility, flexibility, and convenience.
Educate customers on lease terms and delivery protocols, review overdue accounts, and encourage timely payments.
Oversee sales and account operations and guide customer interactions about leasing options and payment terms.