Store Manager

Walgreens•New York, NY

1d•$56,500 - $125,000•Onsite

About The Position

Manages the operation of a Walgreens store and improves sales, profitability, and store image through merchandising, asset protection, and the selection, training, and development of team members. Models and delivers a distinctive customer and patient experience. The role oversees store and pharmacy operations, business performance, inventory, staffing, employee development, and compliance. It also serves as a liaison between the store, district, and corporate teams and supports community outreach.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Licensed pharmacy technician as required by state, pharmacy assistant in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months after the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state, pharmacy assistant in Washington state, or licensed RPh.

Responsibilities

Monitor and analyze customer service; coach team members, provide training and encouragement, and develop improvement plans for retail and pharmacy service.
Greet customers and clinic patients, offer assistance, resolve complaints, and respond to special needs.
Model customer service best practices and Walgreens service traits for the team.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team scheduling.
Oversee store finances and bookkeeping, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, ledgers, invoices, cash reports, and time records.
Plan and supervise merchandising sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal merchandising.
Analyze inventory trends and supervise ordering, stocking, and liquidation to limit out-of-stocks and overstock.
Supervise merchandise receiving, stocking, pricing, returns, and transfers.
Execute operational feedback from the District Manager and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure store operations comply with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff can use store technology and software, and contact IT support to address system problems.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs for discussion with district management.
Review asset-protection data and implement plans to reduce loss.
Analyze pharmacy performance with the pharmacy manager, support busy periods, and serve as a pharmacy technician when necessary and permitted by law.
Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support results.
Identify sales opportunities and manage inventory levels in anticipation of fast-selling items and seasonal changes.
Manage team performance by assigning responsibilities, setting goals, observing performance, providing feedback and recognition, and supporting career progression.
Monitor completion of required training, including pharmacy training, and coach team members.
Make hiring, promotion, and termination decisions; address discipline issues and involve Employee Relations and Human Resources as appropriate.
Develop employee performance plans and follow up by deadlines; monitor and approve team member compensation.
Promote teamwork and motivation, set expectations, track results, and communicate the store's vision.
Ensure compliance with corporate policies and employment laws and treat team members fairly.
Communicate regularly with team members through individual discussions and group meetings, solicit input, answer questions, and support open communication.
Complete company and on-the-job training, including Walgreens School of Operations within six months of starting the Store Manager position, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
Pursue self-development by monitoring performance, setting high standards, learning about retail, management, and pharmacy, and seeking best practices.
Liaise among district, corporate, and store teams; communicate requests and feedback and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.