Store Manager

Carters Inc. • New York, NY

20h • $28 - $36

About The Position

The Store Manager leads a retail team and serves as a primary representative of the Carter’s brand for families. The role fosters a welcoming and inclusive environment, develops team members into brand and product experts, and helps them reach their potential and grow their careers. The Store Manager leads customer service, sales-floor execution, merchandising, operations, and the delivery of an integrated omnichannel experience.

The position also oversees talent development, succession planning, employee engagement, payroll and budgets, and performance against key performance indicators. The Store Manager helps customers understand product styles, features, and benefits and builds loyalty through the company’s customer loyalty programs.

Requirements

• At least 3 years of retail or related management experience leading direct reports.
• High school diploma or GED.
• Positive, solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership and supervisory skills, including leading, directing, and executing multiple tasks at once.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week.

Responsibilities

• Build a talent pipeline through networking and recruiting, and develop succession plans by training and developing the team.
• Foster a positive, safe, and inclusive work environment where employees collaborate and performance is recognized to increase engagement.
• Grow leaders by providing direction, delegating, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers, provide assistance, and explain product styles, features, and benefits.
• Build customer loyalty by directing and coaching the team on the benefits of customer participation in loyalty programs, including credit.
• Execute company direction on merchandising and operations, and manage payroll and budgets.
• Understand and analyze key performance indicators (KPIs) and identify behaviors that drive results.
• Lead and integrate an omnichannel experience, ensuring teams are trained on available tools.
• Reduce loss through consistent customer service, education, and operational controls.

Benefits

• Health benefits.
• Mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Tuition-free GED or bachelor’s degree through the Advance You Program, or English as a second language learning.
• Paid time off and holidays.
• Parental leave.
• Adoption assistance.
• Charitable matching gifts.
• Professional and personal development, including programs to grow in the current role and beyond.
• Schedules designed to support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED