Store Manager

CNG Holdings, Inc.•Amarillo, TX

1d•Onsite

About The Position

The Store Manager leads daily operations and profitability for one or more Check ‘N Go, Allied Cash, or Cash Store retail locations within the CNG Holdings, Inc., family of companies. The role is accountable for site operations, sales, customer service, and store-level leadership. Store Managers serve and educate customers about available financial products and services, ensure transactions and cash handling are accurate, and support compliance with company policies and applicable regulations. They coordinate store operations, staff development, training, scheduling, and performance against store metrics. The role may lead one or more Assistant Store Managers and requires travel among stores in the assigned district, with possible travel to neighboring districts and overnight stays.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, verbal communication, and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Own reliable personal transportation; public transportation and transportation from family or friends may not qualify under company policy. Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Ability to travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Ability to work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Present customers with product and service options that meet their needs, and educate them about the product portfolio.
Use active listening to confirm or clarify customer information and address or diffuse complaints; escalate unresolved issues to the District Director of Operations and Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or regional expectations.
Handle and count currency, cash, and coins; manage cash drawers and deposits; move cash from secure safes to drawers; and, when required, make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve overage or shortage discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend transactions.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree tasks on time.
Coordinate store operations, development, and training to help the store achieve metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and embodying the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district using a personal vehicle; travel to neighboring districts or overnight may also be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.