Store Manager Jobs

About The Position

Requirements

• One of the following: a bachelor’s degree with a solid academic record; satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
• Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
• Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.
• Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
• Ability to transfer to other Walgreens retail assets within the same hiring area.
• Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front end and pharmacy.

Nice To Haves

• Bachelor’s degree for internal candidates.
• Business major for external candidates.
• Prior retail or food industry experience for external candidates.

Responsibilities

• Manage the store front end and support the Store Manager in operating the store to achieve company deliverables; assume responsibility for store activities when the Store Manager is absent.
• Supervise customer service associates and designated hitters, and make recommendations on overall pharmacy and retail operations.
• Ensure appropriate merchandising and protection of store assets, and improve sales and profitability.
• Lead team members, including recruiting, hiring, training, performance management, coaching, and discipline.
• Engage customers and patients, resolve complaints, answer questions, model customer-service best practices, and improve customer-service metrics.
• Coach and train team members and develop improvement plans for customer service in both the front end and pharmacy.
• Assign and delegate daily work, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
• Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
• Use data, analysis, and team-member input to make fact-based decisions, follow up, and monitor results.
• Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, and change orders; oversee bookkeeping.
• Supervise front-end and pharmacy inventory, resets and revisions, and price changes; analyze inventory trends and create corrective action plans.
• Ensure team members follow inventory standard operating procedures and implement operational feedback from the Store Manager and District Manager.
• Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
• Ensure team members understand computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
• Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
• Analyze financial and performance data, use operating statements and key performance indicators, and create action plans to meet business goals.
• Collaborate with the Store Manager to identify sales opportunities and support store growth and performance initiatives.
• Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
• Develop team members through training, mentoring, coaching, and career-development support; manage performance, set expectations and goals, provide feedback, and recognize effective performance.
• Anticipate staffing needs, develop talent plans, maintain candidate pools, participate in interviews, make hiring decisions, and help build a diverse pipeline of future leaders.
• Follow company and legal procedures for selection, recruitment, record retention, and training; establish accountability through expectations, performance plans, and constructive discipline.
• Complete the Store Manager learning and development program, required courses, certifications, and assigned training; seek feedback and pursue self-development.
• Maintain a valid pharmacy technician license when required by state.
• Communicate with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.