Store C Manager

Circle K Stores • Columbus, OH

5d • Onsite

About The Position

The Store C Manager leads the store’s employees and operations, ensuring excellent customer service, a clean and well-stocked store, effective training, safe practices, and achievement of sales and profit objectives. The role supervises at least two full-time employees and works with the Market Manager, suppliers, customers, and the local community. The manager is expected to provide regular onsite attendance and work at least 50 hours per week, with availability across shifts, weekends, and holidays.

The position includes leadership and employee management, performance coaching and training, store communications and planning, merchandise and records oversight, and financial analysis and controls. Work is performed primarily indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The role may involve exposure to cold or warm temperature extremes and occasional noise.

Requirements

• High school diploma or equivalent plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; preferred.
• Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
• Ability to supervise and manage the functions listed in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
• Ability to use a computer, or acquire the skills needed to use one at the store, including completing and analyzing reports and handling inventory control, cash control, and employment-related forms.
• Valid driver’s license and dependable transportation.
• Open availability.
• Ability to communicate orally and in writing in English.
• Ability to perform the essential duties and physical functions of the position and work in the described conditions.
• Ability to operate a motor vehicle and sit for long periods of time.
• Ability to work a minimum of 50 hours per week, stand or walk for an entire shift, and work alone.
• Ability to lift or carry up to 30 pounds from ground to overhead occasionally and up to 50 pounds from ground to waist occasionally.
• Ability to grasp, reach, and manipulate objects with hands throughout a shift; push or pull with arms using up to 20 pounds of force; reach overhead; and bend, twist, stoop, kneel, squat, push, and pull.
• Ability to operate a cash register and/or computer keyboard and, when required, climb a ladder.
• Ability to work in cold or warm temperature extremes, occasional noise, and the other described work conditions.
• Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Responsibilities

• Recruit, hire, train, schedule, supervise, counsel, mentor, motivate, and manage store employees in accordance with company guidelines and business needs.
• Assign tasks and maintain a clean, organized, adequately stocked store that meets company standards.
• Promote excellent customer service and resolve customer complaints promptly and professionally.
• Develop positive professional relationships with suppliers and promote a safe, positive image in the neighboring community.
• Prepare timely performance appraisals and check-ins, provide performance-based feedback, and ensure employees complete required training.
• Train employees on customer service, store image, marketing execution, safety procedures, cash awareness, and company expectations.
• Establish timely communication with employees and periodic ongoing communication meetings with store employees and the Market Manager.
• Evaluate store needs and develop action plans to meet objectives; organize and maintain store files and manuals.
• Ensure reports are completed accurately and on time, merchandise is attractively displayed and correctly priced, and required employment posters and signs are accessible.
• Analyze daily sales and expenses, take action to maximize sales and net profits, budget and forecast P&L lines, and manage merchandise margins.
• Safeguard and account for money received and disbursed, conduct other necessary financial analysis, and notify the Market Manager of sales, cash, inventory, or operating discrepancies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED