C- Store Manager
About The Position
The C-Store Manager is a leadership role responsible for customer service and operational excellence across convenience store and fuel station operations. The manager oversees merchandise, inventory, personnel, operating costs, and shrink reduction to support sales and profitability. The role supervises all C-Store staff and ensures company operational standards are met or exceeded. The position requires regular fuel surveys and spot checks using reliable personal transportation. The manager must maintain English proficiency for reading and communication, use logical reasoning to follow instructions and resolve problems, and qualify for licenses and permits required by applicable regulations. The work involves regular standing and manual dexterity, occasional lifting or moving of up to 50 pounds, and duties in varying conditions, including confined spaces. The noise level is usually moderate, and occasional exposure to unrestricted second-hand tobacco smoke may occur.
Requirements
- At least three years of retail management experience.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Ability to obtain Food Safety, Alcohol Awareness, Non-Gaming, and Gaming cards.
- Reliable transportation or a personal vehicle.
- Open availability and willingness to cover shifts when needed.
- Proficiency in spoken and written English.
- Ability to apply logical thinking to execute instructions and resolve problems.
- Ability to qualify for licenses and permits required by federal, state, and local regulations.
- Ability to regularly stand and perform tasks requiring manual dexterity, occasionally lift or move up to 50 pounds, and perform duties in varying work conditions, including confined spaces.
Responsibilities
- Foster an exceptional customer service culture and ensure customer interactions reflect company operational standards.
- Execute shrink and expense management strategies in accordance with senior management guidelines.
- Oversee merchandise stock levels, ensure perishables are within selling dates, and maintain a well-stocked selling floor with clear, accurate signage.
- Ensure employees follow policies and procedures, receive appropriate training, and maintain required equipment certifications.
- Apply money-handling procedures and use POS and other store equipment proficiently to minimize errors and cashier shortages.
- Participate in and promote Terrible Herbst Operational Excellence Programs.
- Prepare accurate and timely Daily Activity Reports.
- Evaluate and address employee issues, conduct regular performance reviews, and implement constructive feedback and development strategies.
- Balance cash drawers daily and identify overages or shortages.
- Manage and verify daily deliveries by checking shipments against inventory records.
- Supervise all C-Store staff.
- Conduct regular fuel surveys and spot checks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
