C-Store Manager

Terrible's•Las Vegas, NV

3d•Onsite

About The Position

The C-Store Manager is a leadership role responsible for delivering exceptional customer service and maintaining operational excellence across convenience store and fuel station operations. The manager oversees merchandise, inventory, personnel, operating costs, and shrink-reduction strategies to support sales and profitability. The role supervises all C-Store staff and helps ensure employees meet company standards and applicable regulatory requirements. Regular fuel surveys and spot checks require reliable transportation or a personal vehicle.

Requirements

At least three years of experience in retail management.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Ability to obtain Food Safety, Alcohol Awareness, Non-Gaming, and Gaming cards.
Reliable transportation or a personal vehicle.
Open availability and willingness to cover shifts when needed.
Proficiency in written and spoken English.
Ability to apply logical thinking to follow instructions and resolve problems.
Ability to qualify for licenses and permits required by federal, state, and local regulations.
Ability to stand regularly, demonstrate manual dexterity, and occasionally lift or move up to 50 pounds.
Ability to perform duties in varying work conditions, including confined spaces.

Responsibilities

Foster a welcoming environment and exceptional customer service in every customer interaction.
Manage shrink and expenses in accordance with senior management guidelines.
Oversee merchandise stock levels, check that perishables are within selling dates, and maintain a well-stocked sales floor with clear, accurate signage.
Ensure employees follow policies and procedures, receive appropriate training, and maintain required equipment certifications.
Follow money-handling procedures and use POS and other store equipment proficiently to minimize errors and cashier shortages.
Participate in and promote Terrible Herbst Operational Excellence Programs.
Prepare Daily Activity Reports accurately and promptly.
Evaluate and address employee issues, conduct regular performance reviews, and provide constructive feedback and growth strategies.
Balance cash drawers daily and identify overages or shortages.
Manage and verify daily deliveries by checking shipments against inventory records.
Supervise all C-Store staff.
Conduct regular fuel surveys and spot checks.