C-Store Manager

Terrible's•Las Vegas, NV

3d•Onsite

About The Position

The C-Store Manager is a dynamic leadership role responsible for customer service and operational excellence across convenience store and fuel station operations. The manager oversees merchandise, inventory, personnel, operating costs, and shrink-reduction strategies to support sales and profitability. The position supervises C-store staff and ensures company standards, policies, training, and applicable certifications are maintained. The role requires regular transportation in a personal vehicle for fuel surveys and spot checks, open availability, and willingness to cover shifts as needed. The work involves regular standing and manual dexterity, occasional lifting or moving of up to 50 pounds, and duties in varying conditions including confined spaces. The work environment is usually moderately noisy and may occasionally involve exposure to unrestricted second-hand tobacco smoke.

Requirements

At least three years of experience in retail management.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Ability to obtain Food Safety, Alcohol Awareness, Non-Gaming, and Gaming cards.
Reliable transportation or a personal vehicle for regular fuel surveys and spot checks.
Open availability and willingness to cover shifts as needed.
Proficiency in written and spoken English.
Ability to read and interpret documents, instructions, and manuals, and communicate effectively.
Ability to apply logical thinking to execute instructions and resolve problems.
Ability to qualify for licenses and permits required by federal, state, and local regulations.

Responsibilities

Create a welcoming environment and foster exceptional customer service in every customer interaction.
Execute shrink- and expense-management strategies in accordance with senior management guidelines.
Monitor merchandise stock levels, ensure perishables are within selling dates, and maintain a well-stocked sales floor with clear, accurate signage.
Ensure employees follow policies and procedures, receive appropriate training, and maintain required equipment certifications under applicable regulations.
Follow stringent money-handling procedures and use POS and other store equipment proficiently to minimize errors and cashier shortages.
Participate in and promote Terrible Herbst Operational Excellence Programs.
Prepare accurate and timely Daily Activity Reports on store operations and performance.
Evaluate and address employee issues, conduct regular performance reviews, and provide constructive feedback and growth strategies.
Balance cash drawers daily and identify overages or shortages.
Manage and verify daily deliveries by comparing shipments with inventory records.