Store C Manager
About The Position
The Store C Manager leads store operations, supervises employees, and ensures the store meets company standards for customer service, cleanliness, stocking, organization, safety, and marketing execution. The manager recruits, hires, trains, schedules, evaluates, and develops employees, and maintains effective communication with store staff, suppliers, customers, and the Market Manager. The role also includes planning and organizing store activities, maintaining files and reports, overseeing merchandise presentation and pricing, and analyzing sales, expenses, budgets, forecasts, and merchandise margins to maximize sales and net profits. The manager safeguards and accounts for money, reports discrepancies, and ensures compliance with company procedures. The position requires at least 50 hours per week, work across all shifts, weekends, and holidays, and a mix of indoor work and occasional outdoor duties.
Requirements
- High school diploma or equivalent plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience (preferred).
- Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
- Ability to supervise and manage the functions listed in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
- Ability to use a computer, or acquire the skills needed to use one at the store, including completing and analyzing reports and handling inventory control, cash control, and employment-related forms.
- Valid driver’s license and dependable transportation.
- Ability to have open availability.
- Ability to communicate orally and in writing in English.
- Ability to perform the essential duties and physical functions of the position and work in the described conditions.
- Ability to operate a motor vehicle.
- Ability to sit for long periods of time.
- Ability to work a minimum of 50 hours per week.
- Ability to work across all shifts, weekends, and holidays.
- Ability to occasionally lift or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
- Ability to grasp, reach, and manipulate objects with hands throughout the shift, with eye-hand coordination.
- Ability to push or pull with arms using up to 20 pounds of force; reach overhead; bend and twist at the waist; stoop, kneel, squat, push, and pull.
- Ability to stand and/or walk for an entire shift and work alone.
- Ability to operate a cash register and/or computer keyboard and communicate orally.
- Ability to work in cold or warm temperature extremes, including occasional work in a walk-in cooler or freezer and outdoors; tolerate occasional noise; and potentially climb a ladder.
- Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.
Responsibilities
- Directly supervise the activities of two or more full-time employees, potentially including Assistant Managers, Lead Representatives, and Customer Service Representatives.
- Recruit, hire, train, counsel, mentor, motivate, and manage employees using non-discriminatory practices.
- Assign tasks and maintain a clean, adequately stocked, organized, and well-kept store in accordance with company standards.
- Schedule employees within company guidelines and business needs to maximize customer service and maintain the store’s image.
- Develop positive professional relationships with suppliers and promote excellent customer service; resolve complaints promptly and professionally.
- Maintain regular and predictable onsite attendance and promote a safe, positive public image in the neighboring community.
- Prepare timely employee performance appraisals and provide performance-based feedback, including scheduled check-ins and anniversary reviews.
- Train employees on customer service, store image, marketing execution, safety procedures, cash awareness, and required company practices; ensure required training is completed on time.
- Ensure employees receive timely communications and hold ongoing communication meetings with store employees and the Market Manager.
- Evaluate store needs and develop action plans to meet objectives; maintain store files and manuals.
- Supervise employees to ensure requested and required reports are accurate and timely, and merchandise is stocked, displayed attractively, and priced correctly.
- Ensure required employment-related posters and signs are accessible to employees.
- Analyze daily sales and expenses and take action to maximize sales and net profits; budget and forecast P&L lines and manage merchandise margins.
- Safeguard and account for money received and disbursed, perform financial analysis, and notify the Market Manager of sales, cash, inventory, or operating discrepancies.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
