Store C Manager
About The Position
The Store C Manager leads and manages store operations, employees, customer service, site presentation, training, communications, and financial performance. The manager recruits, hires, trains, schedules, supervises, and evaluates employees; maintains Company standards for cleanliness, stocking, merchandising, and customer service; builds professional relationships with suppliers and the surrounding community; and analyzes sales, expenses, budgets, forecasts, and merchandise margins to maximize sales and net profits. The role works with a minimum of direction and supervision and requires effective leadership. Work is performed primarily indoors, with outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may occasionally experience cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. Duties may change periodically based on business necessity.
Requirements
- High school diploma or GED preferred.
- Retail sales experience preferred.
- Experience sufficient to perform the essential duties and work in the described conditions.
- Ability to supervise and train employees in the use of equipment, tools, and materials listed in the CSR and ASM job descriptions.
- Ability to supervise and manage functions listed in the CSR and ASM job descriptions.
- Ability to use a computer, or acquire the skills needed to do so, including analyzing reports and handling inventory control, cash control, and counseling notices.
- Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
- Ability to communicate orally and in writing in English.
- Ability to work with a minimum of direction and supervision.
Nice To Haves
- Retail sales experience.
- High school diploma or GED.
Responsibilities
- Recruit, hire, train, supervise, and motivate employees, ensuring excellent customer service.
- Assign and manage tasks to keep the site clean, stocked, organized, and maintained to Company standards.
- Schedule employees within Company guidelines to maximize customer service and maintain the site image.
- Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
- Develop positive and professional relationships with suppliers.
- Promote excellent customer service and resolve complaints promptly and professionally.
- Promote and maintain a safe, positive public image in the neighboring community.
- Prepare timely written performance appraisals and provide appropriate feedback.
- Train employees on customer service, site image, marketing execution, and safety procedures.
- Ensure employees receive appropriate communication in a timely manner; hold periodic communication meetings with site employees and the Market Manager.
- Evaluate site needs and develop action plans to meet objectives.
- Organize and maintain site files and manuals.
- Ensure required reports are completed accurately and on time.
- Ensure merchandise is stocked, attractively displayed, and correctly priced.
- Ensure required employment posters and signs are accessible to employees.
- Analyze daily sales and expense information and take action to maximize sales and net profits.
- Budget and forecast P&L lines and manage merchandise margins.
- Safeguard and account for money received and disbursed.
- Perform other financial analysis necessary to maximize sales and net profits.
- Perform other duties as assigned or delegated by the supervisor.
- Perform outdoor duties such as cleaning parking lots and gas pumps and taking out garbage.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
