Store Manager

Davids Bridal•Tallahassee, FL

About The Position

The Store Manager builds and retains a high-performing team, creates a consistent environment of world-class customer service, and exceeds the sales plan. This dynamic, attentive, and inspiring leader builds relationships with team members and customers, serving as a mentor, leader, and coach. The Store Manager develops a climate of high performance and five-star customer service by maximizing the productivity of motivated, friendly, enthusiastic, and engaged team members. The role leads a customer-first culture, supports active floor management, and provides ongoing coaching and training to improve selling skills and behaviors. It is also responsible for store payroll, achieving Total Monthly Income goals, inventory processes, communicating sales goals, monitoring individual performance, developing improvement plans, and building a talent pipeline to meet staffing goals. This is a full-time position with 40 hours per week, Sunday through Saturday. The role involves extended periods of standing, walking, and sitting; reaching; climbing stairs; stooping, kneeling, crouching, or crawling; and communicating with customers. Occasional lifting of up to 25 pounds is required. The employee must also be able to use vision at close and distant ranges, peripheral vision, depth perception, and a computer and other electronic devices for extended periods.

Requirements

High school diploma or degree.
Four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.

Responsibilities

Lead and model a customer-first culture across all roles.
Hold the leadership team accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
Manage store payroll within the monthly budget and accurately monitor and acknowledge timesheets for employees clocking in and out for scheduled shifts, breaks, and meals.
Lead the store to consistently achieve Total Monthly Income goals through foundational excellence and performance-based leadership for both front of house and alterations.
Monitor inventory management, special orders, receiving processes, layaway, out-of-stock marking, and repairs, and ensure merchandise meets first-quality standards.
Communicate daily sales goals to team members and drive action through Chat Ins/Chat Outs.
Monitor individual team member performance and develop improvement plans through weekly performance discussions using customer reviews and mystery shops.
Build a strong bench and talent pipeline, ensure the store is staffed, meet staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.