Store Manager

Barnes & Noble•Reston, VA

About The Position

A Store Manager delivers a beautifully merchandised and profitable community store, maintaining high standards for sales-floor presentation and customer service. The manager evaluates the store from the customer’s perspective, identifies business obstacles and opportunities, and communicates with regional and other supporting partners to improve results and efficiencies. The Store Manager develops and leads the store team through engagement, coaching, feedback, training, and accountability. The role oversees sales, profitability, store operations, visual merchandising, replenishment, receiving, scheduling, payroll, hiring, shrink, expenses, and compliance with company standards for safety, customer experience, and operations. The position requires a flexible schedule, including night and weekend shifts, and may involve prolonged standing and some physical activity while on the selling floor.

Requirements

One to two years of supervisory experience required.
Demonstrated experience leading, managing, and developing employees at all levels.
Experience managing payroll and scheduling effectively.
Experience driving positive key financial results.
Ability to organize, plan, and prioritize workload and manage time efficiently.
Ability to delegate and work effectively through others.
Ability to communicate clearly across all levels of the business and build collaborative working relationships.
Ability to deliver honest, constructive feedback and hold team members accountable when necessary.
Ability to work a flexible schedule to meet business needs, including night and weekend shifts.
Ability to prioritize customer experience, make sound decisions, solve problems, address issues proactively, adapt to ambiguity, and work with urgency.
Ability to listen, empathize, act with kindness and respect, maintain positivity, and remain discreet and unbiased.
While on the selling floor, ability to supervise and oversee store presentation, including prolonged standing and some physical activity.

Nice To Haves

Two or more years of retail experience preferred.
Passion for customer service and knowledge of, or desire to learn about, the brand and products.
Knowledge of the industry and market, with an eye for current trends, color, inspiration, and creativity.

Responsibilities

Set an example of friendly, informed customer service and train the team to provide a first-class creative customer experience.
Achieve sales and profitability goals and deliver operational excellence by executing processes promptly to maximize efficiency and minimize loss.
Maintain visual merchandising and replenishment standards and ensure the store is neat, tidy, shoppable, inviting, and creatively presented.
Build, engage, motivate, coach, and develop the team; assess performance proactively and provide timely feedback.
Oversee efficient store operations, including receiving and other day-to-day processes.
Identify business obstacles and opportunities and work with store, market, and regional partners to address them.
Evaluate the store from the customer’s perspective and use those insights to influence improvements with market leaders and the regional manager.
Communicate key issues and messages to the store team respectfully and with urgency.
Ensure compliance with company standards for safety, customer experience, and store operations.
Recruit, interview, and hire employees, partnering with nearby stores for support when appropriate.
Use the store roster to schedule appropriately and optimize process efficiency and payroll.
Understand shrink and expenses and hold the store team accountable for them.