Assistant Store Manager (Self Storage)

SecureSpace Management • Portland, OR

1d

About The Position

The Assistant Store Manager supports the Store Manager, Area Manager, and District Manager in achieving store goals. The role works closely with the team to improve sales and customer acquisition, manage vendor relationships, execute departmental projects and initiatives, and maintain the store’s alignment with brand expectations. This includes helping monitor sales and occupancy, support facility operations, maintain cleanliness and security, and provide a positive customer experience.

The position helps promote unit rentals, warranties, and moving supplies; assists customers through the rental process; supports customer outreach, past-due account management, and lien/auction paperwork; and conducts property inspections and light maintenance. It may require occasional travel to nearby locations and weekend or holiday work as needed. Schedules are co-developed with the team, and the office operates on weekends.

The role requires adherence to company policies, protection of confidential customer information, and professional, dependable conduct. Qualified individuals must be able to perform essential duties with or without reasonable accommodation.

Requirements

• At least one year of experience in storage, retail, or hospitality.
• Strong verbal and written English-language communication skills.
• Customer service mindset.
• Proficiency in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll-up storage-unit doors.
• Willingness to travel occasionally to another location for scheduled shifts.
• Skill in resolving conflicts and promptly addressing and resolving issues.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, and roll-up doors, and to reach overhead.
• Ability to operate a desktop or laptop computer and access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.
• Must follow company policies and procedures and maintain the confidentiality of communications and customer information.
• Must demonstrate professional, courteous, cooperative, respectful, and dependable conduct, including punctuality.

Responsibilities

• Support the Store Manager and act as a backup in their absence.
• Help the team surpass sales targets by promoting unit rentals, warranties, and moving supplies, and encouraging positive customer reviews.
• Guide new customers through the rental process and help ensure efficient transactions.
• Contact potential clients to confirm moving dates and ensure storage units are ready and secure.
• Help manage past-due tenant accounts and process paperwork for the lien and auction process.
• Provide exceptional customer service and address customer needs effectively.
• Conduct daily property inspections with the team to maintain security, cleanliness, and upkeep.
• Check locks, clean units, stock supplies, and perform light maintenance tasks.
• Perform light gardening and use power tools for general maintenance of the property and grounds.
• Use cleaning and property maintenance chemicals to maintain cleanliness and appearance.
• Communicate updates, results, and recommendations clearly to the Store Manager and Leadership Team.
• Occasionally travel to nearby locations to cover scheduled shifts.
• Be available for weekend and holiday work as needed based on facility hours and team schedules.

Benefits

• A $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment; performance and attendance requirements apply.
• A five-day workweek with a schedule co-developed with the team.
• Career growth opportunities throughout the U.S.
• Competitive starting pay and monthly bonus opportunity.
• Paid time off and company holidays.
• 401(k) with company matching.
• Medical, dental, and vision benefits.
• 50% off a 10x15 storage unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed