Assistant Store Manager (Self Storage)

SecureSpace Management • Palm Springs, CA

6d

About The Position

The Assistant Store Manager supports the Store Manager, Area Manager, and District Manager in achieving store goals. The role works closely with the team to improve sales and customer acquisition, manage vendor relationships, and carry out departmental projects and initiatives. It also helps keep the store aligned with brand expectations by monitoring sales and occupancy statistics, supporting a positive customer experience, maintaining cleanliness, and assisting with facility operations.

SecureSpace promotes career growth from within and offers opportunities as it expands. The position works with the team to co-develop schedules. The office operates on weekends, and weekend and holiday availability may be needed according to facility and team schedules. The role may occasionally travel to nearby locations for scheduled shifts. A $1,500 retention bonus is offered in two installments after 720 and 1,440 employment hours; performance and attendance requirements apply.

The position includes customer-facing sales and rental support, property inspections, light maintenance and gardening, and assistance with past-due accounts and lien or auction paperwork. Essential duties may be performed with or without reasonable accommodation. The employee must follow company policies, protect confidential information, and maintain a professional, courteous, and dependable manner. Additional duties may be assigned.

Requirements

• At least one year of experience in storage, retail, or hospitality.
• Strong verbal and written English communication skills.
• Customer-service mindset.
• Proficiency in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll-up storage-unit doors.
• Willingness to travel occasionally to another location for scheduled shifts.
• Skill in resolving conflicts and addressing issues promptly.
• Flexibility to work weekends and holidays as needed based on facility hours and team schedules.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, and roll-up doors, and to reach overhead.
• Ability to operate a desktop or laptop computer and access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.
• Must adhere to company policies, maintain confidentiality, demonstrate professionalism and respect, and arrive and leave work on time.

Responsibilities

• Support the team in surpassing sales targets by promoting unit rentals, warranties, and moving supplies and encouraging positive customer reviews.
• Guide new customers through the rental process and help ensure transactions are smooth and efficient.
• Contact potential clients to confirm moving dates and ensure storage units are ready and secure.
• Assist with past-due tenant accounts and paperwork for the lien and auction process.
• Provide exceptional customer service and address customer needs effectively.
• Conduct daily property inspections with the team, checking locks, cleaning units, stocking supplies, and performing light maintenance to support security, cleanliness, and upkeep.
• Perform light gardening and use power tools for general property and grounds maintenance.
• Use cleaning and property-maintenance chemicals to maintain cleanliness and aesthetics.
• Communicate updates, results, and recommendations to the Store Manager and Leadership Team.
• Occasionally travel to nearby locations to assist with scheduled shifts.
• Support the Store Manager and act as a backup in their absence.
• Follow company policies and procedures, protect confidential communications and customer information, and maintain professional and dependable work habits.

Benefits

• $1,500 retention bonus paid in two installments after 720 and 1,440 employment hours, subject to performance and attendance requirements.
• Work-life balance with a five-day workweek and schedules co-developed with the team.
• Company culture and growth opportunities throughout the United States.
• Competitive starting pay and monthly bonus opportunity.
• Paid time off and company holidays.
• 401(k) with matching program.
• Medical, dental, and vision benefits.
• 50% discount on a 10x15 storage unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed