Assistant Store Manager (Self Storage)

SecureSpace Management • Camarillo, CA

2d • $19 - $21 • Onsite

About The Position

The Assistant Store Manager supports the Store Manager, Area Manager, and District Manager in achieving store goals. The role works closely with the team to improve sales and customer acquisition, manage vendor relationships, and carry out departmental projects and initiatives. The Assistant Store Manager helps keep the store aligned with brand expectations by monitoring sales and occupancy statistics, supporting a positive customer experience, maintaining cleanliness, and assisting with facility operations.

The role provides consistent support to the Store Manager and serves as a backup in their absence. Work includes assisting customers with rentals, supporting sales and account processes, conducting property inspections, and performing light maintenance and grounds tasks. Occasional travel to another nearby location may be needed for scheduled shifts. The position includes weekend and holiday availability as needed, with schedules co-developed with the team.

The job requires the ability to perform essential duties with or without reasonable accommodation. Physical tasks may include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, reaching overhead, and handling objects. The employee must be able to lift or carry up to 50 pounds and use a desktop or laptop computer. The role also requires adherence to company policies, protection of confidential information, professional conduct, and dependable attendance.

Requirements

• At least one year of experience in storage, retail, or hospitality.
• Strong verbal and written English communication skills.
• Customer-service mindset.
• Proficiency in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll-up storage doors.
• Willingness to travel occasionally to another location for scheduled shifts.
• Skill in resolving conflicts and addressing and resolving issues quickly.
• Ability to perform essential duties with or without reasonable accommodation.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, and pull objects; and reach overhead.
• Ability to operate a desktop or laptop computer and access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.
• Dependability, professional and courteous conduct, and ability to maintain the confidentiality of communications and customer information.
• Availability for weekend and holiday work as needed.

Responsibilities

• Support the team in surpassing sales targets by promoting unit rentals, warranties, and moving supplies, and encouraging positive customer reviews.
• Guide new customers through the rental process and help ensure transactions are smooth and efficient.
• Contact prospective clients to confirm moving dates and ensure storage units are ready and secure.
• Help manage past-due tenant accounts and process paperwork for the lien and auction process.
• Provide exceptional customer service and address customer needs effectively.
• Conduct daily property inspections with the team to maintain security, cleanliness, and upkeep, including checking locks, cleaning units, stocking supplies, and performing light maintenance.
• Perform light gardening work.
• Use power tools for general maintenance of the property and grounds.
• Use cleaning and property-maintenance chemicals to maintain cleanliness and appearance.
• Communicate updates, results, and recommendations clearly to the Store Manager and Leadership Team.
• Occasionally travel to nearby locations to assist with scheduled shifts.
• Be available for weekend and holiday work as needed, based on facility hours and team schedules.
• Support the Store Manager consistently and act as a backup in their absence.
• Adhere to company policies and procedures, maintain confidentiality, conduct oneself professionally, and demonstrate dependable attendance.

Benefits

• $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.
• Work/life balance with a five-day workweek and a schedule co-developed with the team.
• Company culture with growth opportunities throughout the U.S.
• Competitive starting pay and monthly bonus opportunity.
• Paid time off and company holidays.
• 401(k) with matching program.
• Medical, dental, and vision benefits.
• 50% discount on a 10x15 storage unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed