Assistant Store Manager (Self Storage)
About The Position
The Assistant Store Manager supports the Store Manager, Area Manager, and District Manager in achieving store goals. The role collaborates with the team to improve sales and customer acquisition, manage vendor relationships, and carry out departmental projects and initiatives. The Assistant Store Manager helps maintain brand standards by monitoring sales and occupancy, supporting a positive customer experience, maintaining cleanliness, and assisting with facility operations. The role also provides backup to the Store Manager in their absence. SecureSpace promotes from within and describes opportunities for career growth as it expands. Most move-ins are completed online with assistance from a US-based customer success team, stores are owned and operated by the company, and auctions are conducted online. The team co-develops shift schedules. The position may require travel to nearby locations for scheduled shifts and availability for weekends and holidays as needed. The role includes property inspections, light maintenance and gardening, operation of roll-up doors and power tools, and use of cleaning and property-maintenance chemicals. Physical requirements include intermittent or continuous sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, grasping, pushing, pulling, reaching overhead, operating a computer, and lifting or carrying up to 50 pounds. Reasonable accommodations may be requested. The company requires adherence to its policies and procedures, protection of confidential communications and customer information, professional and cooperative conduct, and dependable attendance and workplace habits. SecureSpace Management LLC states that it provides equal employment opportunities and reasonable accommodations in compliance with ADA/ADAAA laws.
Requirements
- At least one year of experience in storage, retail, or hospitality.
- Strong verbal and written English communication skills.
- Customer-service mindset.
- Proficiency in Microsoft Word and Excel.
- Ability to identify potential maintenance, safety, and fire issues.
- Ability to operate roll-up storage-unit doors.
- Skill in resolving conflicts and addressing and resolving issues quickly.
- Willingness to travel occasionally to another location for scheduled shifts.
- Flexibility to work weekends and holidays as needed, based on facility hours and team schedules.
- Ability to perform essential duties with or without reasonable accommodation.
- Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, and pull objects; and reach overhead.
- Ability to operate a desktop or laptop computer and access and produce information from a computer.
- Ability to lift or carry up to 50 pounds.
- Dependability, punctuality, professional conduct, and respect for confidential communications and customer information.
Responsibilities
- Support the Store Manager, Area Manager, and District Manager in achieving store goals, and act as backup for the Store Manager in their absence.
- Assist the team in surpassing sales targets by promoting unit rentals, warranties, and moving supplies and encouraging positive customer reviews.
- Guide new customers through the rental process and support smooth, efficient transactions.
- Contact potential clients to confirm moving dates and ensure their storage units are ready and secure.
- Help manage past-due tenant accounts and process paperwork for the lien and auction process.
- Provide exceptional customer service and address client needs effectively.
- Conduct daily property inspections with the team to maintain security, cleanliness, and upkeep, including checking locks, cleaning units, stocking supplies, and performing light maintenance.
- Perform light gardening work and use power tools for general maintenance of the property and grounds.
- Use cleaning and property-maintenance chemicals to maintain cleanliness and appearance.
- Communicate updates, results, and recommendations clearly to the Store Manager and Leadership Team.
- Travel occasionally to nearby locations to assist with scheduled shifts.
- Maintain alignment with brand expectations, including supporting sales and occupancy monitoring, customer experience, cleanliness, and facility operations.
- Adhere to company policies and procedures, protect confidential information, maintain professional and cooperative conduct, and demonstrate dependable attendance.
Benefits
- $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment; performance and attendance requirements apply.
- Work-life balance with a five-day workweek and a schedule co-developed with the team.
- Company culture with growth opportunities throughout the U.S.
- Competitive starting pay and monthly bonus opportunity.
- Paid time off and company holidays.
- 401(k) with a matching program.
- Medical, dental, and vision benefits.
- 50% off a 10x15 storage unit.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
