Assistant Store Manager (Self Storage)

SecureSpace Management • Lanham, MD

11d • $17 - $19

About The Position

The Part-Time Assistant Store Manager supports the Store Manager, Area Manager, and District Manager in achieving store goals. Working with the team, the role helps improve sales and customer acquisition, manage vendor relationships, carry out projects and initiatives, and maintain brand expectations. The Assistant Store Manager assists with monitoring sales and occupancy statistics, providing a positive customer experience, maintaining cleanliness, and supporting facility operations. The role provides consistent support to the Store Manager and acts as a backup in their absence. Occasional travel to nearby locations for scheduled shifts may be required. The office operates on weekends, and scheduling is developed collaboratively with the team, with weekend and holiday availability needed as facility and team schedules require.

SecureSpace describes opportunities for career growth and promotion from within. Many rentals are booked and paid online, stores are company-owned and operated, and auctions are conducted online. The position offers a $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.

The position involves regular interaction with customers and colleagues, property inspections, light maintenance and gardening, and use of power tools and cleaning and maintenance chemicals. Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, reaching overhead, grasping, pushing, pulling, and lifting or carrying up to 50 pounds. Reasonable accommodation may be requested for essential duties and physical requirements.

Requirements

• At least one year of experience in storage, retail, or hospitality.
• Strong verbal and written English communication skills.
• Customer service mindset.
• Proficiency in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll-up storage-unit doors.
• Ability and willingness to travel occasionally to another location for scheduled shifts.
• Skill in resolving conflicts and promptly addressing and resolving issues.
• Ability to perform essential duties with or without reasonable accommodation.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, pull, and reach overhead; operate a desktop or laptop computer and access and produce information from a computer; and lift or carry up to 50 pounds.
• Availability for weekend and holiday work as needed.

Responsibilities

• Support the team in exceeding sales targets by promoting unit rentals, warranties, and moving supplies and encouraging positive customer reviews.
• Guide new customers through the rental process to support smooth and efficient transactions.
• Contact potential clients to confirm moving dates and ensure storage units are ready and secure.
• Help manage past-due tenant accounts and process paperwork for the lien and auction process.
• Provide exceptional customer service and address client needs effectively.
• Conduct daily property inspections with the team to maintain security, cleanliness, and upkeep, including checking locks, cleaning units, stocking supplies, and performing light maintenance.
• Perform light gardening work.
• Use power tools for general maintenance of property and grounds.
• Use cleaning and property maintenance chemicals to maintain cleanliness and appearance.
• Communicate updates, results, and recommendations to the Store Manager and Leadership Team.
• Travel occasionally to nearby locations to assist with scheduled shifts.
• Work weekends and holidays as needed based on facility and team schedules.
• Follow company policies and procedures and protect confidential communications and customer information.
• Maintain a professional, courteous, cooperative, dependable, and respectful manner.

Benefits

• $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.
• Flexible work/life balance with the opportunity to co-develop a schedule with the team.
• Company holidays.
• Discounted self-storage unit.
• Career growth opportunities throughout the U.S.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed