Assistant Store Manager (Self Storage)

SecureSpace Management • Los Angeles, CA

1d • $19 - $21

About The Position

The Assistant Store Manager supports the Store Manager, Area Manager, and District Manager in achieving store goals. The role collaborates with the team to improve sales and customer acquisition, manage vendor relationships, and carry out departmental projects and initiatives. It helps maintain the store’s alignment with brand expectations by monitoring sales and occupancy statistics, supporting positive customer experiences, maintaining cleanliness, and assisting with facility operations. The Assistant Store Manager provides backup for the Store Manager when needed and may occasionally travel to a nearby location for scheduled shifts.

The position involves customer service and rental support, sales efforts, account and paperwork assistance, daily property inspections, and light maintenance and gardening. Scheduling is developed with the team; the role works five days a week and must be available for weekend and holiday work as needed. The position requires the ability to perform physical tasks such as bending, climbing, reaching, and lifting or carrying up to 50 pounds, with or without reasonable accommodation.

Requirements

• At least one year of experience in storage, retail, or hospitality.
• Strong verbal and written English communication skills.
• Customer-service mindset.
• Proficiency in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll-up storage-unit doors.
• Ability and willingness to travel occasionally to another location for scheduled shifts.
• Skill in resolving conflicts and promptly addressing and resolving issues.
• Availability for weekend and holiday work as needed, based on facility hours and team schedules.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, and roll-up doors, and to reach overhead.
• Ability to operate a desktop or laptop computer and access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.
• Ability to perform essential duties with or without reasonable accommodation.

Responsibilities

• Support the team in surpassing sales targets by promoting unit rentals, warranties, and moving supplies, and encouraging positive customer reviews.
• Guide new customers through the rental process and help ensure transactions are smooth and efficient.
• Contact potential clients to confirm moving dates and ensure their storage units are ready and secure.
• Help manage past-due tenant accounts and process paperwork for the lien and auction process.
• Provide exceptional customer service and address customer needs effectively.
• Conduct daily property inspections with the team to maintain security, cleanliness, and upkeep, including checking locks, cleaning units, stocking supplies, and performing light maintenance.
• Perform light gardening work.
• Use power tools for general maintenance of the property and grounds.
• Use cleaning and property-maintenance chemicals to maintain cleanliness and appearance.
• Communicate updates, results, and recommendations clearly to the Store Manager and Leadership Team.
• Travel occasionally to nearby locations to assist with scheduled shifts.
• Provide consistent support to the Store Manager and act as a backup in the Store Manager’s absence.
• Adhere to company policies and procedures, protect confidential communications and customer information, and maintain professional, dependable workplace conduct.

Benefits

• Work-life balance with a five-day workweek and the opportunity to co-develop a schedule with the team.
• Company culture with growth opportunities throughout the U.S.
• Competitive starting pay and monthly bonus opportunity.
• Paid time off and company holidays.
• 401(k) with a generous matching program.
• Medical, dental, and vision benefits.
• 50% off a 10x15 storage unit.
• $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment; performance and attendance requirements apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed