Assistant Store Manager (Self Storage)

SecureSpace Management • North Plainfield, NJ

10d • Onsite

About The Position

SecureSpace Self Storage is a growing self-storage platform focused on exceptional customer service and enhanced security. The Assistant Store Manager supports the Store Manager, Area Manager, and District Manager in achieving store goals. The role works closely with the team to improve sales and customer acquisition, manage vendor relationships, and carry out departmental projects and initiatives. It also helps ensure the store meets brand expectations by monitoring sales and occupancy, maintaining a positive customer experience and clean facility, and supporting facility operations.

The position provides consistent support to the Store Manager and acts as a backup in their absence. The work involves customer service, sales support, rental processing, account and paperwork assistance, property inspections, light maintenance, and communication with management. The role may require occasional travel to nearby locations and availability for weekend and holiday work as needed. The office operates on weekends, and schedules are co-developed with the team.

SecureSpace promotes from within and anticipates opening more than 30 stores in 2026. The company advertises a $1,500 retention bonus paid in two installments after 720 and 1,440 employment hours, subject to performance and attendance requirements. The bonus is offered in addition to competitive starting pay and a monthly bonus opportunity.

Requirements

• At least one year of experience in storage, retail, or hospitality.
• Strong verbal and written English-language communication skills.
• Customer service mindset.
• Proficiency in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll-up storage unit doors.
• Willingness to travel occasionally to another location for scheduled shifts.
• Skill in resolving conflicts and addressing and resolving issues quickly.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull items such as rolling carts, ladders, cleaning materials, and roll-up doors, and to reach overhead.
• Ability to operate a desktop or laptop computer and access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.
• Must adhere to company policies and procedures, maintain the integrity of confidential communications and customer information, and demonstrate professional conduct and dependability.

Responsibilities

• Support the Store Manager, Area Manager, and District Manager in achieving store goals; act as backup for the Store Manager when needed.
• Help the team surpass sales targets by promoting unit rentals, warranties, and moving supplies, and encouraging positive customer reviews.
• Guide new customers through the rental process and help ensure transactions are smooth and efficient.
• Contact potential clients to confirm moving dates and ensure storage units are ready and secure.
• Assist with past-due tenant accounts and process paperwork for the lien and online auction process.
• Provide exceptional customer service and address customer needs effectively.
• Conduct daily property inspections with the team to maintain security, cleanliness, and upkeep, including checking locks, cleaning units, stocking supplies, and performing light maintenance.
• Perform light gardening and general property and grounds maintenance using power tools and cleaning and maintenance chemicals.
• Communicate updates, results, and recommendations clearly to the Store Manager and Leadership Team.
• Travel occasionally to nearby locations to assist with scheduled shifts.
• Remain flexible and available for weekend and holiday work as needed based on facility and team schedules.
• Maintain confidentiality, follow company policies and procedures, and conduct oneself professionally and dependably.

Benefits

• $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.
• Flexible, co-developed schedule intended to allow work five days a week.
• Career growth opportunities throughout the United States.
• Competitive starting pay and monthly bonus opportunity.
• Paid time off and company holidays.
• 401(k) with matching.
• Medical, dental, and vision benefits.
• 50% discount on a 10x15 storage unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed